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Mar 20 2014

Is it Lean’s Fault or the Old Management System’s? | Mark Graban

See on Scoop.it – lean manufacturing
Blog post at Lean Blog :

“[…]The problem is the culture doesn’t change overnight. Leaders have years or decades of old habits (bad habits) that run counter to Lean thinking. They might be (might!) be trying to change, but people will still fall back into old habits, especially when under pressure.

I hear complaints (in recent cases) coming from different provinces in Canada that say things like:

Lean is causing hospitals to be “de-skilled” by replacing nurses with aides. Lean drives a focus on cost and cost cutting, including layoffs or being understaffedLean is stressing out managers by asking them to do more and taking nothing off their plateNurses hate Lean because they aren’t being involved in changes[…]”

Michel Baudin‘s comments:

In this post, Mark Graban explains how the leadership in Canadian hospitals is slapping the “Lean” label on ancient and counterproductive “cost-cutting” methods, and how the victims of these practices unfairly blame Lean.

This is definitely L.A.M.E., Mark’s apt term for “Lean As Misguidedly Executed,” and is found in Manufacturing as well as Health Care. Much of the article — and of the discussion that follows — is about what I call yoyo staffing: you hire more than you should in boom times, and lay off in recessions.

Of course, it isn’t what Toyota did, and churning your work force in this fashion not only disrupts people’s lives but is bad business. Hiring, training and firing repeatedly prevents your organization from accumulating the knowledge and skills it needs.

Mark makes the case that Lean should not be blamed for mistakes that have nothing to do with it. Other than raising consciousness, however, the post does not propose solutions to keep this from happening.

While there have been studies published on Toyota’s approach to Human Resources (HR), I don’t recall seeing much in the American Lean literature on topics like career planning for production operators.

In his comments, Bob Emiliani paints the current generation of leaders as “a lost cause,” and places his hopes on the next. He seems to suggest that the solution is to wait out or fire the current, baby-boomer leadership and replace it with millenials. I don’t buy it and, deep down, neither does Bob, because he ends by saying “While one always hopes the “next generation will do better”, it could turn out to be a false hope.”

Like everything in HR, generational change has to be planned carefully. The people who rose to leadership positions presumably did so not just because of bad habits but because they also had something of value to offer. And the way the baton is passed is also a message to the incoming leaders: it tells them what to expect when their turn comes.

See on www.leanblog.org

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By Michel Baudin • Blog clippings 2 • Tags: Health care, Human Resources, LAME, Lean, Manufacturing

Mar 18 2014

A Definition of Lean | Mike Rother

See on Scoop.it – lean manufacturing

Maybe it’s time for a better definition of “Lean.” Here’s one for you to consider and build on.

Michel Baudin‘s comments:

The proposal is “Lean is the permanent struggle to flow value to one customer.”

Permanent struggle is fine, but I prefer pursuit. It means the same thing but it is shorter and “pursuit of happiness” sounds better than “permanent struggle for happiness.”

On the other hand, I have a problem with “flow value,” which I see as the sort of vague abstraction that would prompt Mike Harrison to ask whether it come in bottles. It is exactly what Dan Heath is warning against in the video included in the slideshare.

I also have a problem with the exclusive focus on customers, which I see as Business 101 rather than Lean. Lean includes many features like heijunka, that are intended to make life easier for suppliers and are transparent to customers. Going Lean means looking after all the stakeholders of the business, not just its customers.

This is why I define it instead as the pursuit of concurrent improvement in all dimensions of manufacturing performance through projects that affect both the production shop floor and support activities. 

Yes, I know, it is specific to manufacturing, but that is not my problem.

See on www.slideshare.net

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By Michel Baudin • Blog clippings 4 • Tags: Lean, Mike Rother

Mar 17 2014

Averages in Manufacturing Data

The first question we usually ask about lead times, inventory levels, critical dimensions, defective rates, or any other quantity that varies, is what it is “on the average.” The second question is how much it varies, but we only ask it if we get a satisfactory answer to the first one, and we rarely do.

Continue reading…

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By Michel Baudin • Data science 8 • Tags: Average, Bill Gates walks into a bar, Critical Chain, Deming, ERP, Goldratt, mean, median, typical value

Mar 14 2014

Forthcoming book: The Deming Legacy

The-Deming-Legacy-coverAbout two years ago, I started posting essays on this blog about Deming’s 14 points and their current relevance. Now I am writing on Points 11.a and 12 through 14, which I have not covered yet, organizing the material, and editing it into an eBook entitled The Deming Legacy, that will be available shortly in PDF, iBook and Kindle formats. If you are interested, please visit the site and let me know. Comments here are also welcome.

The posts on the topic to date are as follows:

  1. Create constancy of purpose toward improvement of product and service.
  2. Adopt the new philosophy.
  3. Cease dependence on inspection to achieve quality. 
  4. End the practice of awarding business on the basis of a price tag. 
  5. Improve constantly and forever the system of production and service.
  6. Institute training on the job.
  7. Institute leadership.
  8. Drive out fear.
  9. Break down barriers between departments. 
  10. Eliminate slogans and exhortations.
  11. b. Eliminate management by objectives.

The title is a ploy to convince Matt Damon to play Deming in the movie version.

Matt-Damon-with-red-bead-paddle

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By Michel Baudin • Deming, Management 1 • Tags: Deming, Deming's 14 points, Lean

Mar 11 2014

Lean Handbags and Micro Failures | Mark Graban

See on Scoop.it – lean manufacturing

Blog post from Mark Graban at Lean Blog :

“I enjoy reading the magazine Inc. for my interests in startups and entrepreneurship. There are often examples and case studies that directly reference Lean thinking or just sound like Lean and Kaizen with another label…”

 

Michel Baudin‘s comments:

Well run businesses are always good reading, even if their stories are usually embellished. Starting the design of fashion accessories from a market price or organizing to allow chefs in a restaurant chain to experiment with new dishes, however, just sounds like good management, not examples of “Lean Thinking.”

I have never found much depth in the contrasting of “Margin = Price – Cost” with “Price = Cost + Margin,” maybe  because I have never worked in a cost-plus business. Commercial manufacturers usually do not have the power to set prices this way. Perhaps, the Big Three US automakers did have that power in the 1950s, and Toyota didn’t.

In Tracy Kidder’s 1985 documentary book House,  a Boston lawyer hired a local contractor named to build a house in the suburbs. The contractor rigorously calculated the costs of the materials and labor, tacked on a 10% profit, and presented a bid with no wiggle room. It was not intended for negotiation, but the lawyer just had to wrangle some concession out of the contractor.  The culture clash between the two makes great reading, but also throws light on how “cost-plus” works in practice.

The equation “Margin = Price – Cost” is based on the assumption that Price and Cost are characteristics of the same nature, both attached to each unit of product. It is true of Price: whenever a unit is sold — in whatever form and however it is financed — it has a unit price, and it is not ambiguous.

Unit cost, on the other hand, is the result of allocations among products and over time done in a myriad different ways, with different results. By shifting overhead around, managers make the products they like appear cheap, and the ones they want to kill appear expensive. Once the “expensive” products are terminated, the same overhead is spread among fewer survivors, thus making new ones unprofitable, and the death spiral ends only with closure of the factory.

Instead of the simplistic  “Margin = Price – Cost” for each unit, a sound economic analysis of manufacturing considers the flows of revenues and expenses associated with making a product in given volumes over its life cycle, and sometimes a product family rather than an individual products with, for example, some products given away as free samples to promote the sale of other products.

See on www.leanblog.org

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By Michel Baudin • Blog clippings 2 • Tags: Cost, Death spiral, Lean, Margin

Mar 8 2014

Is OEE a Useful Key Performance Indicator? | Jeffrey Liker

See on Scoop.it – lean manufacturing
“For manufacturing that is equipment-intensive, how the equipment works is often the main factor in productivity. Total Productive Maintenance (TPM) has become a buzzword in lean and a generally accepted metric is Overall Equipment Effectiveness (OEE). This is measured as the product of three factors:

  • OEE = Availability x Performance x Quality
  • Availability = run time/total time
  • Performance = Total count of parts/target count (based on a standard)Quality = Good count/Total count

Ignacio S. Gatell questions whether companies using OEE really understand it, can explain it clearly to their customers, and understand what it means to compare OEE as a KPI across plants. He questions whether even plant managers understand how it is calculated and what it means.

The only good argument for OEE is that at a macro-level in a plant it provides a high level picture of how your equipment is functioning.”

Michel Baudin‘s insight:

About 15 years ago, a summer intern came to work at a client plant in aerospace machining. I thought a great project for him would have been to identify a common tooling package for machining centers that were grouped in a “Flexible Manufacturing System” (FMS). It was challenging, but it would have actually given the FMS the flexibility it was supposed to have. It was a real engineering project that would have improved performance.

Management, however, decided that a better use of his time was to collect data and calculate OEEs for another set of machines. It did keep the student busy all summer, but resulted in no change, and no improvement bragging rights for the student.

I have had a problem with OEE ever since. It is an overly aggregated and commonly gamed metric that you can only use by breaking it down into its constituent factors; you might as well bypass this step and go straight to the factors.

Among these factors, I find Availability to be most often confused with Uptime. The availability of a device is the probability that it works when you need it, and the total time in the denominator has to be the time you need it for. For example, if you work two shifts a day, the availability of a machine is not affected by your taking it down for maintenance on third shift. There have been cases of managers overproducing to increase run time and thereby boost the OEE of their machines…

See on www.industryweek.com

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By Michel Baudin • Blog clippings 5 • Tags: Lean, Liker, OEE

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