Blog clippings

Nov 17 2019

The Inner Workings of Amazon Fulfillment Centers | Christoph Roser | AllAboutLean

“Recently I had the chance to visit two Amazon Fulfillment Centers to take an in-depth look at their inner workings. While many articles about Amazon go over the basics, I will give you a deep dive into the workings of their fulfillment centers. Due to the amount of information, I divided the content across a series of posts. ”

 

Sourced through AllAboutLean: Part 1, Part 2, Part 3, Part 4

Michel Baudin‘s comments: Thanks to Christoph for posting this valuable information. At the end of Part 4, he announces more to come, about the software running the fulfillment centers. I look forward to it.

#logistics, #amazon, #robots, #materialshandling

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Jun 17 2019

Is TPS Both a Dessert Topping and a Floor Wax?

Darren Migita, MD

“TPS can be applied to any setting, as long as you can define your customer and product…” – Darren Migita MD– Seattle Children’s

Quoted by Jun Nakamuro on LinkedIn from a podcast.

 

 

Michel Baudin‘s comments: To be fair, Dr. Migita is a pediatrician with 20 years of experience. His podcast is about adapting TPS to health care, not to “any setting.” It is an interview, a format that can trip up anybody.

What I find remarkable throughout is that Migita does not hide behind the word “Lean.” He explicitly refers to Toyota and Taiichi Ohno and vigorously asserts that you can borrow ideas for car making to improve patient care.

This opening sentence in Jun Nakamuro’s quote, however, makes TPS sound like Shimmer, the product once advertised on Saturday Night Live as “both a dessert topping and a floor wax.” It almost kept me from listening further.

Continue reading…

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Feb 27 2019

Analysis of Oscar TV Viewership | Mark Graban | LinkedIn

“Initial analysis says Oscars TV viewers and ratings are up over 2018. But, for context, the ratings were DOWN in 2018 compared to 2017.

Instead of reacting to each new data point, look at trends over time using “run charts” or “process behavior charts” (as I created). Did having “no host” make any statistically significant difference in ratings? No. The numbers are just fluctuating. Don’t waste time cooking up an explanation for ‘noise’ in a metric.”

Mark Graban’s Oscar Viewership Chart

 

 

Source: LinkedIn

Michel Baudin‘s comments: What happened between 2004 and 2005? Visually, the downward step is the one feature of the chart that stands out. If the technique Mark used is valid, there should be assignable causes from that period to explain the drop. If you forget the green and red lines and just look at the time series, however, a smooth, long-term downward trend sounds like a better fit. Perhaps Mark should try more modern trend analysis tools besides the venerable XmR chart.

Following a day of spirited discussion, Mark sent me the data and asked for my own analysis, which is in the chart below. The gray band is a 99% confidence interval, calculated without any knowledge of the nature of the numbers. The points outside the band can be assumed to have assignable causes for their unusual high or low ratings, and I took a look at the press reports on a few. As you can see, there is nothing special happening in 2004-2005. 

The popularity of a show has nothing to do with a critical dimension on a manufactured part, which is supposed to be constant. The plant organization has the authority to do what it takes to keep it that way. There is no reason why show ratings should be constant.

In addition, while a length measurement qualifies as a raw data point, the published number of viewers of a TV show doesn’t. In the US, it is an estimate based on a poll of 5,000 households. Viewership of the Oscars ceremony in 2019 was 11.5% higher than in 2018. On 5,000 data points, it does not look like a fluctuation. By comparison, political polls use samples of 1,000 to 1,500 voters and claim margins of error of ±3%.

The viewership estimates aren’t just numbers in a table, and you can’t interpret them properly without knowing their backstory.

#SPC, #XmRChart, #ProcessBehaviorChart

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Dec 12 2018

Open workspaces and collaboration | E. S. Bernstein and S. Turban | Royal Society

Data capture device

“[…]In two intervention-based field studies of corporate headquarters transitioning to more open office spaces, we empirically examined—using digital data from advanced wearable devices and from electronic communication servers—the effect of open office architectures on employees’ face-to-face, email and instant messaging (IM) interaction patterns. Contrary to common belief, the volume of face-to-face interaction decreased significantly (approx. 70%) in both cases, with an associated increase in electronic interaction. In short, rather than prompting increasingly vibrant face-to-face collaboration, open architecture appeared to trigger a natural human response to socially withdraw from officemates and interact instead over email and IM.[…]”

Michel Baudin‘s comments: I got curious after reading multiple blanket statements on LinkedIn to the effect that open workspaces decrease office productivity. The authors all refer to the same “Harvard study” without giving any details.  Is the Harvard label sufficient to quell any doubts? As the notorious Reinhart-Rogoff paper on austerity shows, it is nothing of the kind. 

On closer scrutiny, the Bernstein-Turban’s study is serious but limited in scope. The readers of readers of readers of their paper draw increasingly cosmic conclusions that the study does not support. To locate it, you must thread your way through multiple layers of papers. Each one simplifies and amplifies the results of the previous ones. In the process, they forget any of the nuances and restrictions of the original authors. 

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Nov 7 2018

Where Problem-Solving Goes Wrong | Gregg Stocker | Lessons in Lean

“[…] Whenever someone asks for input on a problem-solving A3, I tend to look for the red flags or areas in each section where help is most commonly needed. The key is to help people understand that the process is about investigating, reflecting, and learning, not filling in the form. It is far too common, especially early in a person’s development, to force-fit information into the boxes just to appease someone else and show that the process was followed. […]”

Sourced through Lessons in Lean

Michel Baudin‘s comments:  Companies use forms to make teams answer every question. Filling out forms, however, often degenerates into the formalism Gregg describes. Instead of reviewing content, managers just check that the team has entered something in every box.

Gregg also says nothing about immediate countermeasures to “stop the bleeding.” Assume, for example, that customers start returning defectives. The first step is to prevent more defectives from escaping. Meanwhile, you investigate root causes, implement permanent solutions, and validate them. The point of the process is to go beyond immediate countermeasures and dismantle them once they are no longer useful.

#problemsolving, #A3

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Nov 5 2018

Vade retro, Pareto ! | Cécile Roche | LinkedIn

Vilfredo Pareto (1848-1923)

“Vilfredo Pareto was a respected economist and sociologist, which few people know. He invented the theory of Pareto optimality, which describes a maximum efficiency of the competitive economy. Better known to the general public for his empirical law of 80/20 (in general, 20% of the causes generate 80% of the effects), his reputation is in reality often reduced to the use of the diagram of the same name (that he did not even invent!)

And that’s where things go wrong. I’m sure you know this famous diagram, the one where you stack problems in pre-labeled columns. Those who know me know that most of the time, these famous diagrams (actually invented by Joseph Juran) generate in me a reflex of distrust…”

Sourced from LinkedIn Pulse

Michel Baudin‘s comments: Cécile Roche’s article has a clever title that works in English as well as in French. The body of the article, however, is in French, and I recommend Google-translating it into the language of your choice. The result won’t be perfect but you will get the gist.

Her experience with Pareto diagrams confirms the points I have been making about them in this blog. I agree with Cécile’s conclusions that they are good for slides but not as drivers for actual change. On the other hand, I don’t believe it has to be that way and I see many practical uses for the analysis behind the diagrams, if not for the diagrams themselves.

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