Feb 18 2014
(Still) learning from Toyota | Deryl Sturdevant
See on Scoop.it – lean manufacturing
“A retired Toyota executive describes how to overcome common management challenges associated with applying lean, and reflects on the ways that Toyota continues to push the boundaries of lean thinking.”
You just can’t pass up an article with the perspectives on Lean of a recently retired Toyota executive, even if it is in the McKinsey Quarterly. Most interesting are his stories about plants outside of Toyota that he visited recently, where he criticizes his hosts for complacency.
Because of the author’s background, when he says “Lean,” he means TPS or the Toyota Way. He also uses Toyota’s own “respect for people.” mistranslation of its “respect for humanity” (人間性尊重) principle. Again, it’s not about saying “please” and “thank you” but about taking full advantage of the unique capabilities people have when compared to other resources.
See on www.mckinsey.com
Feb 19 2014
When Toyota met e-commerce: Lean at Amazon | Marc Onetto
See on Scoop.it – lean manufacturing
“The spirit of lean management was already at Amazon when I arrived in 2007. Since the day he created Amazon, Jeff Bezos has been totally customer-centric. He knew that customers would not pay for waste—and that focus on waste prevention is a fundamental concept of lean. The company’s information technology was always very good at understanding what the customer wanted and passing the right signal down. ”
Read this article for a personal account from Amazon’s vice president of worldwide operations and customer service through 2013.
The title is misleading, in that the article is not about any assessment of Amazon by Toyota, and the connection between the Amazon practices Onetto describes and TPS or Lean are tenuous.
For example, a service agent taking a product off the website based on repetitive customer complaints on quality is described as “pulling the Andon cord,” which is a far-fetched metaphor.
An Andon cord, or stop rope, is supposed to be pulled whenever an operator notices anything wrong during the production process. It is not a response to repeated customer complaints and it does not result in pulling the product off the line.
Linking Amazon’s approach to Toyota is unnecessary. Amazon has been doing a great job; it is leading the world in e-commerce, an activity that is outside Toyota’s expertise. It is Amazon’s own approach, and they might as well call it the “Amazon Production System.”
See on www.mckinsey.com
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By Michel Baudin • Press clippings • 0 • Tags: Amazon, Lean, Toyota, TPS