Mar 20 2016
Sales, Marketing, and Manufacturing Improvement
The following reader question popped up in another blog:
“Does Lean apply to sales? We’re trying to introduce Lean thinking throughout the company and have found very little on how to lean the sales department.”
The response was a set of tactical recommendations on the behavior of sales reps with customers. Strategically, however, you need to think about the role of Sales within the business. It is not just to provide a flow of orders every day. Marketing is often mentioned in the same breath as Sales, with good reason, because sales are the business’s best source of market intelligence.
Mar 30 2016
“Smart” Part Numbers Strike Again: Wrong Part Shipped
I own two dishwashers in two homes, different models from the same brand, bought in the same store, and both on a service contract. For the first one, the model number is SHE55R56UC; for the second one, SHE65T55UC. Today, we needed help on the first one, but customer service shipped us parts for the second one, which the repair technician discovered when unpacking them.
Share this:
Like this:
By Michel Baudin • Information Technology 1 • Tags: Quality, Service, smart part numbers