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Aug 21 2017

Is Reflection a Lost Art? | Robert Martichenko

“Michel,

A close friend recently asked me if I thought writing is a lost art.

“Why do you say that?” I asked.

“Mostly,” she said, “because all I see these days are people writing on social media, in short bursts, with multiple typos, poor grammar, and no rigor to the thoughtfulness of the message.”

Having still not answered her question, I thought for a little bit, mostly about why I personally like to write.

“No,” I answered.  “I don’t believe writing is a lost art.  I believe the leadership principle of reflection is a lost art.”

“Interesting”, was my friend’s reply. “What do you mean by that?”

“Well,” I said, “if I think back on the business books I have written, and the recent novel that I published, the true precipice of my writing was to practice the lean leadership principle of reflection. In order to write thoughtfully, you need to put yourself in a quiet place, you need to unplug, you need to assemble your disconnected thoughts on paper, then analyze and synthesize these thoughts in order to package them in such a way that a stranger can understand the lessons and concepts that you are trying to communicate. And often when I’m writing, I reread what I’ve written, and I realize that my thoughts are not even clear in my own mind. This forces me to work at it again – with sleeves rolled up – in order to truly understand what I’ve learned as a leader relative to the concepts I am writing about. This is not always easy. However, to quote Snoopy from Charlie Brown, ‘I am a great admirer of my own writing’, so this allows me to soldier on.

[…]

For me, writing creates an effective environment for true reflection.

What is your process?”

 

Michel Baudin‘s comments: Robert Martichenko came to my attention back in 2005, as co-author of the second book on Lean Logistics. Mine was first, by a few weeks, and it’s been a friendly rivalry. As of this morning, on Amazon, mine has 10 reviews and ranks 4.8 out of 5 stars, while his has 6 reviews and ranks 4.7. But his book is cheaper and his sales rank is higher. A few years after both books came out, a seminar organizer for Robert liked the subtitle of my book, “the nuts and bolts of delivering materials and goods,” so much that he used it in a promotional flyer, for which Robert duly apologized.

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By Michel Baudin • Personal communications 0 • Tags: Book writing, Electronic Publishing, Lean Logistics, Martichenko

Aug 15 2017

Using videos to improve operations | Part 8 – Video Repositories

The seven articles I posted four years ago on the art of using videos to improve operations included no pointers on what to do with the videos once you have them. This concern may seem premature in a manufacturing world where video recordings of operations are still rare, process instructions are in dusty binders and obsolete, customization specs come in the form of all-uppercase text from a 30-year old dot matrix printer with a worn-out ribbon, engineering project records reside in individual employees’ laptops, and management expects IT issues to be resolved by implementing a new, all-in-one ERP system.

In everyday life, on the other hand, videos are already in common use to explain how to pry loose a stuck garbage disposal, remove a door lock, change a special bulb in car headlight, or neatly cut a mango into cubes. You just describe your problem in a Youtube search, and up come videos usually shot and narrated by handy amateurs, and sometimes pros. It is particularly useful for tasks involving motion with key points that are difficult to explain with words or still images. The manufacturing world will eventually catch up.

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By Michel Baudin • Information Technology 1 • Tags: Continuous improvement, industrial engineering, Process Instructions, Standard Work, Video Time Studies

Jul 31 2017

Acceptance Sampling In The Age Of Low PPM Defectives

Today, some automotive parts manufacturers are able to deliver one million consecutive units without a single defective, and pondering quality management practices appropriate for this level of performance is not idle speculation. Of course, it is only achieved by outstanding suppliers using mature processes in mature industries.

You cannot expect it during new product introduction or in high-technology industries where, if your processes are mature, your products are obsolete. While still taught as part of the quality curriculum, acceptance sampling has been criticized by authors like W. E. Deming and is not part of the Lean approach to quality.

For qualified items from suppliers you trust, you accept shipments with no inspection; for new items or suppliers you do not trust, you inspect 100% of incoming units until the situation improves. Let us examine both what the math tells us about this and possible management actions, with the help of 21st century IT.

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By Michel Baudin • Laws of nature 6 • Tags: Acceptance Sampling, DPMO, Lean Quality, Six Sigma, SPC

Jul 26 2017

The Only Capability That Matters: The Willingness And Ability To Learn | Becky Morgan | Industry Week

“Research shows that over a million manufacturing jobs sit unfilled right now. That number is expected to increase to over 3 million by the end of this decade. A skills shortage is to blame, say most. ‘We need CNC operators, robot operators, and mechatronics skills’ say all too many manufacturing companies. […] How does a manufacturing company leader solve that problem? By emphasizing the only capability that truly matters: The willingness and ability to learn.”

Sourced through Industry Week

Michel Baudin‘s comments: As usual, I tend to agree with Becky Morgan. In the article’s featured image, I also noticed the learner’s gray hair and his obvious willingness to take instruction from a younger man. It reinforces Becky’s points. When you desperately need a CNC programmer, you are tempted to seek someone with just this skill to fill just this pigeonhole. What Becky says is that, not only are you unlikely to find this rare pearl but, even if you did, it wouldn’t serve you well because the skill in question would be obsolete in 5 years. Instead, she argues, you should recruit team members to learn and grow with the company.

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By Michel Baudin • Press clippings, Uncategorized 3 • Tags: HR, Lean, Lifelong Learning, TPS, Training

Jul 25 2017

Should You Know Why Before You Know How?

The first article in Jill Jusko’s twice yearly “Top 10” Industry Week articles about Lean is her own Lessons in Lean Training, in which she quotes consultant Jon Armstrong as saying “individuals first need to know why before they know how. It’s important to start with the principles.” It sounds rational but it isn’t quite as obvious as it sounds. It’s an effective way to teach geometry but not English spelling. In geometry, you arrive at conclusions through logic; in spelling, you memorize arbitrary rules. You don’t learn to spell because of principles but because you won’t get the job you want with a misspelled resume.

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By Michel Baudin • Management, Uncategorized 5 • Tags: #Kata, Karate, Lean, Principles, TPS

Jul 19 2017

Telling Good Lean Consultants From Bad Ones | Michael Ballé

 

“There are no good lean consultants. I’m not saying there are no good consultants. Of course there are; same bell curve as in every profession…”

See it in Gemba Coach

Michel Baudin‘s comments: 3 years ago, in What to Expect from Lean Manufacturing Consultants, I wrote an article on this subject from a different perspective. This article’s opening boggles the mind, starting with the easily debunked assumption that performance is distributed along “a bell curve in every profession.”

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By Michel Baudin • Blog clippings 1 • Tags: Consultants, Lean, Sensei

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