Sep 14 2017
Journalists and other authors who should know better routinely conflate productivity increase with automation and automation with the introduction of robots. “Productivity” covers a set of performance metrics that are increased by a variety of methods, many of which do not involve automation. Automation sometimes increases productivity, but not always. Finally, most of the time, automation does not involve robots. At last Tuesday’s Palo Alto Lean Coffee, I asked Tesla’s Omar Guerrero and Genentech’s Curtis Anderson for examples of changes that had increased productivity in their organizations.