Using videos to improve operations | Part 5 – Watch it in fast motion


Christophe Caberlon has a special way of conducting this first step: at 6X normal speed. When reviewing videos with the operators who have been recorded, he has found that accelerated motion has the effect of drawing attention to the activities that consume the most time, as the ones that do not are filtered out. If the operator spends the majority of the time walking back and forth to a shelf to pick parts, a fast-motion viewing of the recording makes it dramatically obvious and compelling, making the operator eager to help improve the process. After trying various 2X, 4X and 8X, he has found that the 6X ratio of acceleration works best for this purpose.

When Christophe  told me about this, it reminded me of a scene in the movie The Hunt for Red October, in which sound is used the same way. Jonesy, the sonar operator in the American submarine tracking the soviet submaring Red October, has just heard the sound of the propellers disappearing when the Russian boat turned on its “silent” propulsion system. But he still heard a vague rumbling. The analysis software categorizes this sound as magma displacement, but the sonar operator believes that the sound is made by the submarine. To convince his captain of that, he plays the recording at 10 times the speed, which turns the rumbling into a rythmic “tac tac tac” characteristic of a human artifact and not magma displacement.

The idea of watching the video in fast  motion is that, by filtering, it lets you see patterns you would otherwise miss. The same is true of slow motion, but fast motion has the advantage,… of being fast. You wouldn’t want to review an entire 1-hour video in slow motion, but you may do it in a few excerpts as part of the detailed analysis we will go into in a coming post.

Of course, the idea of reviewing a video in fast motion is more interesting if you can actually do it, and the most common video players around don’t let you run at 6X. I tried the following:

  • Quicktime V. 7.7 through “A/V controls” lets you run videos at speeds up to 3X.
  • Windows Media Player does not let you change the speed.
  • Real Player lets you change speed by powers of two by pressing Ctrl-Shift-F4, but the resulting accelerated videos are not watchable.
  • VLC media player lets you use any speed up to 4X, and powers of two beyond, up to 32X.

Among video editors, Windows Live Movie Maker lets you change speeds, but Google’s Picasa 3 doesn’t. For Windows Live Movie Maker, it is again in powers of 2.

In video annotation software, ANVIL doesn’t do fast-motion, but Timer Pro does. To view a video in 6X in Timer Pro, you click on the Video tab and set the speed to 12. The video then plays at the right speed but the a wrong aspect ratio. If, however, you click on the Comparison tab, you can view at 6X normal speed and with the correct aspect ratio, albeit in a small window that you cannot adjust.

Using videos to improve operations | Part 3 – Shooting shop floor videos


Following are a few recommendations on the art of taking shop floor videos:

  1. Special requirements on shop floor videos. We have already seen that the requirements for shop floor videos differ from those of other uses of this technology. If you shoot a family or sports event, you will naturally want the highest resolution you can get, which would be counterproductive here. Likewise, shooting a video for the purpose of data collection is different from doing it for art or entertainment.For example, the Youtube video of a NASCAR pit stop looks somewhat like a shop floor video but isn’t one. It is entertaining and dramatically shot, but not usable for analysis. In fact, a shop floor video that captures everything that is needed for analysis is likely to bore anyone who is not directly involved with the target process.

    This needs to be considered when deciding who will be holding the camera. You will naturally prefer someone who is already handy with it, and that is likely to be from experience capturing family occasions, sports, or from making movies as an amateur. The ability to keep a camera steady and pay attention to lighting, composition and focus is valuable, but the camera operator will have to be coached on the specific objectives of shop floor videos.

  2. Applications to setup time reduction or to the improvement of a work station. the camera needs to be looking down at the operator’s hands. In short operations, it can be done by holding the camera with a raised arm, and using the swiveling LCD screen for control. This gets tiring quickly and requires standing in such close proximity to the operator as to possibly interfere with his or her movements.
    Many plants have mezzanines or catwalks that provide a view from above. Being observed from such a place, however, may be uncomfortable for the operators, as well as too far to zoom in on the hands and capture any voice comments. The middle ground is to shoot from the top of a stepladder located within zooming and hearing range of the operator station, just far enough to avoid any kind of interference

    Amin recording operation

    Shooting a video from a stepladder.

    This works, until the operator leaves the station to walk beyond the reach of the zoom, at which point getting down off the stepladder to follow the operator while recording causes a few seconds of the action to be lots. A better solution is to hand over the camera to another team member on the ground, or even to involve more than one camera. In any case, this needs to be planned. Image stability is not an issue on the stepladder, but it is when following an operator’s movement across the floor, and you do not want a video that will make participants sea-sick during review. While professional tracking shots require equipment that is not available in a factory, some amateurs have supplemented the camera’s own image stabilization by shooting from a wheelchair.

  3. Fixed position on a tripod for time-lapse videos. Setting the camera on a tripod in a fixed position is not appropriate for this kind of analysis, but is when taking time-lapse videos of a large area for purposes of work sampling.
  4. Recording the position and orientation of the camera. It is also necessary to record on a layout of the shop floor the position and orientation from which the video is shot. The point is to return to the same location to shoot another video to document the improvements once implemented.
  5. Number of repetitions. Traditional time studies involve taking measurements on the same operation 6 to 10 times, for the purpose of improving precision when setting standards of operator performance. But our purpose in recording operations is not to set standards but to change processes to make the work simultaneously easier, safer, less error-prone, and faster.
    All we need for this purpose is one representative execution, and the operator can tell us if there is anything special or abnormal about it. If possible, we just take it into account during the analysis; otherwise, we make another recording. To make sure we have one complete execution, we start recording a few seconds before the operation starts and stop a few seconds after it ends.
  6. Scale. The presence of people in the videos gives us at least a rough sense of scale, but sometimes we would like more precision, for example to know how far an operator has to reach for a part, or how fast a cart is rolling. The following shots show the extreme measures the Gilbreths took for this purpose, with a gridded background. The picture also shows a large and precise timer, which was necessary because they used imprecise hand-cranked cameras.
  7. No editing. We do not edit the shop floor video, except possibly to add a title and administrative data at the beginning, Otherwise, we use it in the analysis exactly as shot. It is raw data, and we want to keep it that way.

Using videos to improve operations | Part 2 – Management Preparation


Whether on the shop floor or elsewhere, starring in a video makes people nervous, particularly when they don’t know how it will be used and when it is done by strangers. On the shop floor, particularly when unions are present, operators fear that the videos recordings will simply be used against them and to  justify layoffs. Unless these fears are put to rest before the shoot, it will be tense and, if it happens at all, the quality of the data will be affected.

Following are key steps to follow:

    1. Have a clear objective. Videos can be used for many purposes:
      • Setup time reduction. This is the most common current use in Lean implementation.
      • Work Sampling. A time-lapse video of a work area can be used as a series of snapshots on which to count the people and machines by category of activity, providing rough estimates of proportions of time spent walking, waiting, carrying parts, processing work pieces, etc.
      • Analysis of team coordination. You record from a distance the movements and state changes of multiple people and machines. You don’t see the details of what each one does, but you identify situations where they:
        • Walk long distances, empty-handed or carrying heavy parts,
        • Cause others to wait,
        • Deadlock each other,
        • Fix the work done by others,
      • Details of work done at an individual station. You focus on the hands of one operator through a sequence of steps at a work station, with the goal improving both individual steps and their sequencing.

      This is necessary not only to plan the shoot so that the video supports the objective, but also to identify the people who will be recorded and the ways in which the analysis may affect them.

    2. Secure the consent of the participants. The people recorded in the video are not the object of a project but participants in it. It should only be done if they and their management agree. This entails the following:
      • Review the project with the direct supervisor of the area first, and proceed only if he or she supports it. The supervisor needs to agree to let operators participate in video analysis sessions, during work hours if they can be temporarily replaced in production, and in overtime otherwise.
      • If the plant is unionized, review the project with the union leadership. Unless prevented from doing so be constraints external to the plant, unions support the project once they are reassured that:
        • The purpose is not to make people work harder.
        • It is no threat to job security.
        • It usually improves safety.
      • Review the project with the operators, in the presence of their supervisor and a union representative if applicable.
      • There must be a clear policy on the handling and dissemination of videos after the analysis. The principle to follow is that what happens on the shop floor stays on the shop floor. The videos are not to be shared with any outsider to the project. VHS cassettes were easy to safeguard; MPEG files on hard disks are a different challenge. They need to be organized in a video database with proper indexing and safeguards, which is a whole other subject.

Using videos to improve operations | Part 1 – Overview and Motivation


This is the first in a series of posts about  the use of video technology to improve operations. This technology is now so pervasive that it is nearly impossible to buy a phone that does not include a camera capable or recording footage that is good enough for broadcast news. Journalists use amateur videos to show storm damage or expose human brutality. We use it to identify improvement opportunities in operations.

For long-time followers of this blog, this is closely based on comments I posted 18 months ago about a news article on the application of a sports video analysis package to manufacturing. The forthcoming installments, on the other hand, are completely new. 

Contents:

Frank and Lillian Gilbreth did it 100 years ago

Motion pictures have a long history in manufacturing. In 1895, the first film ever publicly projected onto a screen showed women leaving the Lumière Brothers factory in Lyon. In 1904, the American Mutoscope and Biograph Company shot several scenes in Westinghouse factories. In 1913, Frank and Lillian Gilbreth were probably the first to use this new technology to analyze operations, and a compilation of their films is available on line, which shows that, from the very beginning, the camera was much more than a substitute for the stopwatches used by Taylor. As is obvious from watching the Gilbreth films, where Taylor measured in order to control, the Gilbreths observed in order to improve. Taylor’s greater fame or notoriety, however, obscured this fundamental difference in the public mind, and made workers as wary of cameras as of stopwatches.

According to psychologist Arlie Belliveau:

The Gilbreths used workers’ interest in film to their advantage, and encouraged employees to participate in the production and study of work through film. Participants could learn to use the equipment, star in a film, and evaluate any resulting changes to work practices by viewing the projected films in the labs or at foremen’s meetings. Time measurements were made public, and decisions regarding best methods were negotiated. By engaging the workers as participants, the Gilbreths overcame some of the doubt that followed Taylor’s time studies.”

In other words, these pioneers already understood that, unlike the stopwatch, this technology enabled the operators to participate in the analysis and improvement of their own operations.

Until recently, however, the process of recording motion was too cumbersome and expensive, and required too much skill, to be massively practiced either in manufacturing or in other types of business operations. In addition, most managements failed to use it in as enlightened a way as the Gilbreths, and manufacturing workers had a frequently well-founded fear that recordings would be used against them. As a consequence, they were less than enthusiastic in their support of such efforts.

Use in Setup Time Reduction

Setup time reduction is probably the first type of project in which it was systematically used, first because the high stakes justified the cost, even in the 1950s and second because its objective was clearly to make drastic changes in activities that were not production and not to nibble a few seconds out of a repetitive task by pressuring a worker to move faster.

The Vanishing Cost of Shooting Videos

Technically, the cost of shooting videos has not been an issue since the advent of the VCR in the 1980s. Analyzing a video by moving forward and backwards on a cassette tape, while it appears cumbersome today, was far easier than dealing with film. The collection of data on electronic spreadsheets also eliminated the need to use counterintuitive time units like “decimal minutes.” Adding columns of times in hours, minutes and seconds was impractical manually but not a problem for the electronic spreadsheet.

With videos now recorded on and played back from flash memory, and free media-players as software, not only is moving back and forth in a video recording is easier, but the software maps video frames to the time elapsed since the beginning. We could manually transfer timestamps read from the bottom of the video player software window into electronic spreadsheets and have the spreadsheet software automatically calculate task times as the differences between consecutive timestamps.

Analyzing Data in Video Form

While this approach has been a common practice for the past 15 years, video annotation software is available today, which helps break down the video into segments for steps, label them, categorize them, and analyze them.

You can also use it to structure the data and generate a variety of analytics to drive improvements or document the improved process through, for example, work instructions. Over the previous approach, video annotation has the following advantages:It automates the collection of timestamps. Reading times on the video screen and typing hem into an Excel spreadsheet is tedious and error-prone. Plowing through the details of a 30-minute is tedious enough already.

  1. Within the annotation software, each video segment remains attached to the text, numeric or categorical data you attach to it. One click on the data brings up the matching video segment.
  2. Using parallel tracks, you can simultaneously record what several people and machines do. Of course, you can do that without annotation software too, but it is more difficult.
  3. You can still export the data you collect and analyze it in Excel, but you can also take advantage of the software’s built-in analytics.

“Video time studies” is too restrictive a name for what we do with videos. It implies that they are just a replacement for a stopwatch in setting time standards. But what we really do with videos is analyze processes for the purpose of improving them, and this involves more than just capturing times. The primary pupose of the measurements is to quantify the improvement potential to justify changes, and to validate that they have actually occurred.

Remaining Challenges

Putting this technology to use is not without challenges. Video files are larger than just about any other type we may use, be they rich text, databases, or photographs. And they come in a variety of formats and compression methods that make the old VHS versus Betamax dilemma of the VCR age look simple. More standardization would help, and will eventually come but, in the meantime, we have to learn more than we want to know about these issues. Functionally, the next technical challenge is the organization of libraries or databases for storage and retrieval of data captured in the form of videos. The human issues of video recording and analysis of business operations, on the other hand, remain as thorny as ever.

Wordless assembly instructions


Having just bought and assembled an Ikea office chair, I couldn’t help but marvel at the clarity off their assembly instructions all in the form of sparse, black-and-white line drawings, without a single word. They are easy to follow, almost mistake-proof, cheap to print, and usable worldwide.

This slideshow requires JavaScript.

They should be a source of inspiration for operator instructions in a manufacturing setting, with the understanding that additional instructions are needed, like torque specs on the bolts.

An orbit chart

Orbit charts, and why you should use them


What I propose to call ”Orbit Chart” is rarely used in manufacturing today, and I think it should be. This chart tracks the path followed by a system or an object in a plane where the coordinates are two of its characteristics. In earlier applications, there were geographical coordinates; in current ones, they may be the numerator and denominator of a financial ratio like Return On Net Assets (RONA), metrics of productivity and quality, or physical characteristics, like the depth and diameter of a drilled hole.

Most data visualizations in manufacturing are limited to simple charts, that show how one parameter varies by category, in  bar graphs or continuously as a function of time in line plots. Charts that show more dimensions require more effort both to generate and to the read, but reveal information that you would not otherwise find.

For details, click on the following:

What is an “orbit chart”?

When you have an object moving in a plane, you can separately plot each coordinate against time, but the juxtaposition of the two plots would not show you the path followed in two dimensions. When you want to study a possible relationship between two parameters from a table of values where both are measured on the same objects, you usually start part generating a scatter plot, from which you try to infer some form of correlation between the two. When you do this, however, you lose the sequence information. When you consider two neighboring points on your scatter plot, you have no way to tell whether they are measurements on two units of product made consecutively or with many others in between.

On an orbit chart, you connect the points that succeed each other in the sequence, and label each point with its sequence number. As a result, what you plot is no longer a cloud of points, but a path followed by your object in the plane of your two parameters. On a road trip, the sequence of your locations at the end of each day are not independent: where you are tonight is where you were last night plus today’s increment. In machining with a tool that wears out, its condition after the 50th workpiece is what it was after the 49th, plus the effect of the 50th. The orbit chart is a visualization tool for this kind of phenomenon.

Let us assume that you are plotting the quality performance of a production line, as represented by its first-pass yield, against its productivity in terms of units/operator/shift. If you are practicing management whack-a-mole, you improve quality at the expense of productivity, by adding inspections and rework, or productivity at the expense of quality, by pressuring operators to cut corners. In this case, you can expect the orbit of your production line in the Quality versus Productivity plane to be a cycle, looking somewhat like a figure eight, and showing no real improvement.

Orbit chart of Quality versus Productivity Whack-a-Mole

Orbit chart of Quality versus Productivity Whack-a-Mole

On the other hand, if you are practicing Lean, quality and productivity improve together, resulting in a chart that does not loop.

Plotting an orbit, of course, is not always meaningful. In the following example, we show a scatterplot of two parameters measured on a sequence of independent events. The scatterplot lends itself to correlation and regression analysis of the two parameters, but tracing the path of the values in the sequence of points as on the right is meaningless.

The orbit chart is meaningless if the points are independent

The orbit chart is meaningless if the points are independent

Examples of orbit charts

The examples below are not from manufacturing but from military history, nuclear power plant maintenance, macro-economics, and ecosystems analysis. 25 years ago, radar charts were used in magazine like Britain’s The Economist, to compare parameters like inflation, unemployment and growth in multiple countries, but were unknown in factories, where they now are commonplace. Such may be the fate of orbit charts as well. The caveat is that, like radar charts, they are richer and more sophisticated than the usual charts  you find on performance boards, and may be difficult for operators to relate to. As a result, they may be more useful as an analytical tools for engineers and managers than as a communication tool on the shop floor. The only way to find out is to try.

Minard’s Russia campaign chart

Perhaps the best known example of an orbit chart is Minard’s map showing the path of Napoleon’s army in 1812 Russia, on the offensive in brown, and retreating in black, with the thickness of the line showing the size of the army. It is annotated with dates, and with a temperature chart below. It was drawn in 1869, and Edward Tufte brought to the attention of readers in The Visual Display of Quantitative Information, as the most eloquent summary ever written about this disastrous campaign, and the mother of all infographics. Please click on the picture if you would like to enlarge it and read the text, knowing that it is in French.Minard's Russia campaign chart Tufte calls it a “narrative of space and time.” I prefer to call it “orbit chart” because (1) it is a shorter name and (2) the x and y coordinates do not necessarily represent space, nor is the index of the points always time. In manufacturing, for example, x and y could be quality characteristics,  indexed by the serial numbers rather than time.

Unplanned versus planned downtime in nuclear power plants

I used the orbit chart below on p. 282 of Working with Machines, to compare the maintenance performance of the Japanese and French nuclear industries in the 1980s:

France versus Japan nuclear plant downtime stats 1979-1989

Jean-Pierre Mercier, from the French electrical utility EDF, published this chart to compare the evolution of nuclear reactor downtime in Japan and France. Each node on each of the orbits indicates performance in a given year, in terms of planned unavailability on the y-axis, and unplanned unavailability on the x-axis, and the sum of the two gives the total unavailability, so that diagonal lines indicate a constant total value. The orbits enable us to track year-by-year progress, and improvement is marked on the chart by movement towards the origin. The Japanese and the French orbits both show improvement over the years but are so different that they do not even intersect, which begs the question of why. What did the Japanese and French industries do so differently that it produced such radically different results? Once the chart prompts you to ask the question, it is easily answered:

  • France has one national utility company, with reactors of just two designs all made by the same supplier. This company reduced downtime by redesigning components or subsystems that failed in one reactor, and retrofitting the changes to all sites of the same design.
  • Japan has nine private utilities and reactors with many different designs, which made the French approach impossible. Instead, they overdid preventive maintenance in the beginning, and gradually improved it, eventually achieving almost the same performance as the French utility.

GINI index versus GDP in Brazil and the US, 1980-2011

This was back in 1990. Fast forward to 2013, and I am reading a new book by Alberto Cairo, called The Functional Art, about the design of information graphics and visualization. On p. XIX of the Introduction, I find the following chart of the orbit of Brazil’s economy in terms of GDP on the x-axis and the GINI index of inequality on the y-axis through five presidential administrations: Brazil GINI versus GDP chart As explained on Wikipedia, the GINI index is a cleverly defined ratio, which is 0 if every member of a society has an equal share of its wealth, and 100 if it is all in the hands of a single individual. Worldwide, among the countries for which data is available, Sweden’s GINI index of 23 is the lowest, while South Africa and Lesotho have the highest, at 62. The US has gone from a low of 38 in the late 1940 to 47.7  in 2010. The GDP is a better known metric, and is here shown as evaluated in constant US$ by institutions external to Brazil, like the World Bank and the IMF.

Assuming the underlying Brazilian economic statistics are credible, this chart tells quite a story, from the peak of inequality with low growth during hyperinflation under Sarney to sustained growth with steady reductions in inequality under Lula, the only pause in growth coming with the financial crisis of 2008. Would we see anything similar from plotting the same chart for the US economy? I tried, and the result is as follows: US-Gini-index-versus-GDP-1980-2011What does this chart tell us? The first obvious conclusion are:

  1. Regardless of economic circumstances or the political affiliation of the president, inequality has steadily increased in the US for over 30 years.
  2. We must always be wary of highly aggregated numbers. The  US census bureau warns us that the formula for calculating the GINI index was changed for 1993, and that before-and-after comparisons are therefore not meaningful. On the face of the charts, it appears that even the high point of 47.7 for the US is lower than the low point of 53.8 for Brazil, but we would have to assume that the numbers are calculated the same way, which is doubtful. The formula was changed in the US; it may be different in Brazil and, unbeknownst to us, it may have been changed as well along the way.
  3. We can see, at the Bush(43)/Obama juncture, that the crisis of 2008 had a bigger impact on the US than on Brazil.
  4. While still roughly one sixth  the size of the US economy, Brazil’s is growing faster. Back in 1980, it was less than one tenth.

Populations of predators and preys

For a long time, orbit charts have been used in population dynamics, with the x-axis being a prey population and the y-axis a predator population. Orbit charts can represent both theoretical models and actual data, when these are available. The following example, from a course taught at Portland State University,  shows a simulation starting at the bottom right-hand side with a large prey population and few predators. This stimulates population growth for the predator, which depletes the prey population. This leads to a food shortage for the predators, causing their population to collapse, which in turn gives preys the opportunity to multiply again…

Orbit chart - Predator-prey limit cycle

Predator-prey limit cycle

Eventually, the two populations spiral down not to a stable point, but to a repeating loop called limit cycle.

Parker Hannifin’s “North-by-Northwest” chart

Parker Hannifin is a diversified manufacturing company that included the following orbit chart is in its 2012 annual report:

Orbit chart -- Parker Hannifin North-by-Northwest chart

Given the type of publication, the axes are unlabeled. Internally, this chart is also generated by division and monitored by General Managers. The black straight line represent constant RONA, and the desired movement is upwards and orthogonal to it, hence the nickname of “North-by-Northwest chart” given to it by managers. When it was first introduced a decade ago, it was not immediately understood, but it has taken root in the organization. I would connect the dots and annotate it as follows:

Orbit chart -- Parker Hannifin North-by-Northwest chart annotated

We can also see on this chart that, while the RONA improvements of 2010 and 2011 involved movement along both axes, in 2012, it was only a reduction in Net Assets/Sales, which is no doubt meaningful to someone familiar with the company’s operations.

Recovery from crisis at Toyota versus GM

The following orbits of Toyota and GM profitability as a function of number of vehicles produced in recovery from crisis were included in a previous post:

GM sales and profits chart

Toyota sales and profits chart 2001-2011

The first shows GM through the growth of the twenties and the great depression; the second, Toyota through its 2001-2008 boom, followed by the financial crisis, the mass recalls of 2010, and the Fukushima earthquake and Thailand floods of 2011. It also shows how the economics of the auto industry changed in 80 years. In good times, today’s mature automobile industry yields profit margins that are barely 1/3 of what they used to be, on volumes that are many times higher. In the worst year of the great depression, 1932, GM made only 28% as many vehicles as in 1929. If the worst of the current crisis was in 2009-2010, Toyota’s drop in volume, while similar in absolute terms to GM’s in the great depression, was much smaller in relative terms, at barely 15% off from the 2008 peak.

The Toyota chart further shows three distinct periods:

  1. From 2001 to 2004, profit margins and volume rose together, suggesting that Toyota was enjoying some form of economies of scale.
  2. From 2004 to 2008, volume kept rising rapidly, but profit margins were flat. Toyota was criticized during that time for pursuing faster growth than it could manage.
  3. From 2008, the dominant effect is the financial crisis and recovery. with the 2010 recalls further reducing volume.

How to generate orbit charts in Excel

No matter how great orbit charts may be, not many people in manufacturing will use them unless they are easy to generate with Excel. Generating the orbit itself is not a problem. With Excel 2007 or 2010, all you have to do is, under the Insert tab, select Scatter and click one of the two options for Scatter with lines and markers.  Then you can use the various formatting options to refine the axes, gridlines, etc. Most of the charts in this post were generated this way.

Selecting scatter chart with straight lines and markers on Excel

Selecting scatter chart with straight lines and markers in Excel

As you can see in the following example, Excel does not mind the curve looping and spiraling:

Looping and spiraling chart generated with Excel

Looping and spiraling chart generated with Excel

Labeling the points on the charts is trickier. If there are few enough, you can manually add text boxes on the chart, which is what I did, but it would not work for thousands of points. In fact, for any large number of points, your only options are:

  1. Labeling every n-th point. 
  2. Making labels pop up next to a point when you hover on it or click on it.

The labeling option in Excel charts will display the numeric values for x and y or the name of the data series next to each point, which doesn’t tell you anything you don’t already know. You want to label each point with the value of its index in the data table so that, if it is time, you can know when each point was generated. Excel won’t do it, but Microsoft Support provides a Macro with which you can, with the result as follows:

Orbit chart with date labels affixed by Excel macro

Orbit chart with date labels affixed by Excel macro

In  Alberto Cairo’s chart, the successive presidencies of Brazil were marked by a different color. In Excel, you could achieve this effect by have having a separate data series for each presidency, which you could then color as you wish.

Orbit charts for multidimensional data

Visualizing two dimensions of the evolution over time of a group of machines or the output of a production line is an improvement over plotting just one. But what if, instead of two, you have fifty or even ten characteristics of interest?

You cannot see a point with 10 coordinates, but you can use dimensionality reduction techniques to work around this problem. Principal Component Analysis, for example, projects these multidimensional points onto a plane so that the projections contain most of the variability of the full multidimensional cloud. Linda E. Kavraki provides the following illustration of the concept:

a) A data set given as 3-dimensional points. b) The three orthogonal Principal Components (PCs) for the data, ordered by variance. c) The projection of the data set into the first two PCs, discarding the third one.

a) A data set given as 3-dimensional points. b) The three orthogonal Principal Components for the data, ordered by variance. c) The projection of the data set into the first two Principal Components

The coordinates on this plane are two uncorrelated linear combinations of the full set of coordinates called first and second principal components. Then you can plot the orbit of your population in this plane. Technically, it is straightforward, because you will easily find software packages to perform Principal Component Analysis. Minitab does it, and so does the XLSTAT add-in to Excel.

The challenge is making sense of the orbit chart. When you just plot the projection of your cloud of points onto the first two principal components, you may notice a small clump of points off to the side and identify them as outliers. But, when the points are generated over time, following the orbit may not tell you much because the coordinates are linear combinations of the original coordinates with no obvious meaning. The first principal component could well be three times the length of the ship minus half the captain’s age.

ERP and Lean


The discussion Pat Moody started in the Blue Heron Journal is in the form of advice to a production planner in a heavy equipment plant who has been put in charge of implementing a new ERP system to replace a collection of legacy systems. The call for help is signed “Hopeful in the Midwest.”

What would we say if, instead, this person had been tasked with throwing out all the machine tools of multiple vintages that make up the plant’s machine shop and replace them with one single, integrated Flexible Manufacturing System (FMS)?

My recommendation to this person would be to find another job. Unless the company has gone through preparation steps that Hopeful does not mention, the ERP project is likewise headed for disaster and Hopeful should run from it.

ERP boosters take it for granted that one single integrated system to handle all information processing for a plant is an improvement over having multiple systems. From a marketing standpoint, it is a powerful message, well received by decision makers, as evidenced by the size of the ERP industry.

Yet most plants do have multiple systems, and it is worth asking why. It is not just because organizational silos are uncoordinated. It is also because the best systems for each function are made by specialized suppliers. The best systems for production planning and scheduling, supply chain management, maintenance, quality, human resources, etc. are developed by organizations led by experts in each of these domains.

ERP systems are built by companies that grew based on expertise in one of these domains and then expanded to the others, in which they had no expertise. One major ERP supplier got its start in multi-currency accounting; another by dominating the market for Database Management Systems; yet another by focusing on HR management. Unsurprisingly, the software they provided in all other areas has frustrated practitioners by its mediocrity.

Perhaps, the reason you hardly ever meet any manufacturer who is happy with an ERP implementation is that the idea of an all-in-one integrated system is not that great to begin with.

What is the alternative?

First, management should respect the need for departments to have the systems that support them best, requiring only that they should be able to share information with other departments.

For example, Marketing, Engineering, and Accounting should not be mandated to use modules from a single all-in-one system, but they should be required to use the same product IDs and product families, for management to be able to view sales, production, and financial results accordingly.

To make this possible, the company needs a consistent information model of its activities, including the objects that need to be represented, the states these objects can be in, the information they need to exchange, and a structure for all the retained information.

The development of such a model is beyond the capabilities of a production planner, and often beyond the capability of anyone in the IT department of a manufacturing company. It requires high-level know-how in systems analysis and database design, and should be done by a consultant who is independent of any ERP supplier, in cooperation with the operating department and the IT group.

The first phase should focus on improving the performance of the legacy systems in targeted areas, and introducing middleware to facilitate the integration of data from multiple legacy systems. This involves work in Master Data Management for specs and nomenclature, Data Warehousing for history, and real-time databases for status.

The replacement of legacy systems should be considered based on the lessons learned through improvement, in particular with a realistic, internally developed view of costs and benefits. As in the case with new production equipment, the introduction of new IT systems may best be coordinated with the development of new production lines or plants.

From Ybry charts to work-combination charts


Ybry chart used on French railroads in 2013

Ybry chart used on French railroads in 2013

This is a screen shot from yesterday’s evening news on the France 2 channel, part of a story about TGV high-speed trains used on regular tracks to bring vacationers to ski areas. The TGVs, of course run at regular speeds on these single line tracks and must stop at sidings to let regular trains through in the opposite direction. In an earlier post, I discussed the charts invented by Charles Ybry in 1846 for railroad scheduling, and this newscast shows that they are still used in railroads today. Besides railroad scheduling, they are also used in the management of multiple, concurrent projects, and  I believe they were the basis for Toyota’s work combination charts.

The x-axis is time; the y-axis, position along the line. On the chart, the downward lines represent trains going down the line; the upward lines, trains coming up the line. When and where the lines cross, trains cross, and there must be a siding available. The news story had the TGV pilot call in his position on a siding to a control center in Chambéry where the chart was displayed. On the high-speed TGV lines, the signalling is all electronic, and the system automatically knows where the trains are; when you run a TGV train at reduced speed on a regular line, however, it seems that the driver has to report what happens the old-fashioned way.

I learned about these charts in Edward Tufte’s Envisioning Information, where he describes them as a special case of a “narrative of space and time.” Among the examples he gave were a similar railroad scheduling application from Switzerland 80 years ago and the development of Wagner’s operas over almost 50 years in the 19th century:

Trains running up and down between Neuchatel and Chaux de Fonds in Switerland in 1932

Trains running up and down between Neuchatel and Chaux de Fonds in Switerland in 1932

Development timeline of Wagners operas from 1835 to 1892

Development timeline of Wagner’s operas from 1835 to 1892

Work combination charts are a tool to design and communicate about production jobs that require operators to perform a sequence of operations on multiple machines that operate automatically between visits. This is a Japanese example of such a chart:

A Japanese work-combination chart example

A Japanese work-combination chart example

The concept looks similar, doesn’t it? I found this chart particularly useful when you need to plan the activities of more than one operator, as in the following example:

Work combination chart for machining operations

Work combination chart for machining operations

In the Legend, “Manual In” refers to time spent by the operator on the machine with it stopped; “Manual Out,” time spent on the machine while it runs.

To this date, in the US, this powerful technique is far from enjoying the popularity it deserves. It is generally perceived as “too complicated” and I still don’t know of any software tools that fully support it. In designing jobs that involve interactions between human and machines, however, the consequence of not using it is leaving about 50% of the potential productivity improvement on the table. It may take a project team an extra day to do it, but the result is achieving a 40% productivity increase instead of 20%. Details are discussed in Chapter 7 of  Working with Machines.

Toyota plant in Ohira Miyagi

New assembly methods at Toyota


Toyota’s latest plants in Ohira, in Japan’s Miyagi prefecture and in Tupelo, Mississippi, feature new approaches to assembly. According to press reports, the Miyagi plant is small, with 900 employees making 250 cars/day for export to the US, with a plan to double output and employment. It was designed to require a minimal investment and be easy to change. The plant started operations shortly before the Fukushima earthquake and, even though it is the Northern part of Japan that was most affected, it resisted well and was able to resume operations about six weeks later.

This is how Barry Render described it:

“The Miyagi factory is designed for advanced low-volume, hyperefficient production, with 1/2 the workers and 1/2 the square footage of Toyota’s 16 other plants. Inside, half-built Corollas and Yaris sit side-by-side, rather than bumper-to-bumper, shrinking the assembly line by 35% and requiring fewer steps by workers. Instead of car chassis dangling from overhead conveyor belts, they are perched on raised platforms. This is 50% cheaper, and also reduces cooling costs by 40% because of lower ceilings. Finally, the assembly line uses quiet friction rollers to move the cars along. The rollers use fewer moving parts than typical chain-pulled conveyor belts.”

Toyota is not providing details, but I have been able to glean some information about it from the press and Barry Render’s blog, on the following features:

This is followed by a few conclusions.

Side-by-side assembly

Side-by-side assembly at Toyota Miyagi

Side-by-side assembly at Toyota Miyagi

I have seen side-by-side assembly at the Volvo Bus factory in Turku, Finland. In the picture of the building below, bus bodies are assembled in the hall on the left, side-by-side under they are mounted on a chassis and move forward on their wheels, laid out front to back in the hall you see in the background.

Volvo Bus assembly building in Turku, Finland

Volvo Bus assembly building in Turku, Finland

Volvo bus main assembly flows

Volvo bus main assembly flows

The ratio of width to length  is more favorable to this arrangement for buses than for cars. A straight assembly line with a front-to-back arrangement throughout would require a long and narrow building and a snaking line would have problematic turnarounds. With cars, the side-by-side arrangement seems suitable for work done at the front or the back of the car, such as installing headlights or bumpers. but less for work that requires access from the middle, such as installing instrument panels or upholstery. The following press picture (AP), however, shows an assembly operation done inside the car body in what appears to be a side-by-side layout. It implies that space for the part cart must be provided between cars, which forces them apart.

Assembly operation at Miyagi

Assembly operation at Miyagi

None of the available pictures from the Miyagi plant shows the raku-raku seat that was a prominent feature of the early 1990s designs and made it easier for operators to work inside the car bodies. Not only is a raku-raku seat an added investment, but it is also easier to use in a front-to-back than in a side-by-side layout.

Raku-Raku seat

Raku-raku seat in a 1990s plant

Modular paint booths

I could not find pictures or sketches of the Miyagi painting system. Following is how CNN Money described it on 2/18/2011:

“…Toyota developed a modular paint spray line. The modules can be built somewhere else and are assembled at the plant in a much shorter time. Advantage: Cost savings. However, you don’t build a modular paint spray line factory somewhere unless you intend to build a lot of paint spray lines. Usually, cars get three coats of paint, usually water-based, and usually each coat is dried with heat. Not in Ohira. Here, the third coat is applied onto the still wet second coat and both are dried together. Advantage: Huge energy savings, faster paint time. Lower expenses…”

Friction roller conveyors

Toyota assembly line new concepts 2011 Miyagi plant Conveyance

Following is how CNN Money described the Miyagi conveyor systems on 2/18/2011:

“Where the car moves along the floor, factories usually have below ground pits that house the motors, chains and gears that keep the line moving. Not in Ohira. Here, the cars move on maybe a foot high conveyor system that is simply bolted into the concrete flooring. Advantage: Cheaper to build, cheaper to tear down and rebuild somewhere else. The line can be lengthened or shortened at will. The assembly line doesn’t ‘grow roots’ as they say in Toyota-speak.”

Note that the sketch shows car bodies without wheels. In this system, the bar supporting the cars forms

A photographs of final assembly at Ohira shows operations done further downstream, with the wheels on:

toyota--ohira-plant-in-japan-front-to-back assembly line 2011

Assembly operations after wheels are put on

In this picture, the floor the operators stand on is flush with the assembly line,  meaning that it is either a classical line with the drive mechanism in a pit under the floor, or the operators are in a raised platform spanning the length of this assembly line segment.

Elevated platform versus suspension conveyor

Toyota assembly line new concepts 2011 Miyagi plant Suspension

From suspension conveyor to elevated platform

The following photographs contrast the suspension conveyor approach as previously used at Toyota with the elevated platform at Tupelo, Mississippi:

From these pictures, it is clear that the elevated platform is a cheaper system to build, but I can see two issues with it:

  1. Flexibility in vehicle widths. The Yaris and the Corolla differ in width by less than half an inch, and therefore the same elevated platform can accommodate both. A Land Cruiser, on the other hand, is 11 inches wider, which makes you wonder whether it could share an elevated platform with the Yaris. The jaws of the suspension conveyor, on the other hand, look adjustable to a broad range of widths.
  2. Ergonomics. Working standing with your head cocked back and your arms overhead is just as ergonomically inadequate in both cases. By contrast, the VW plant in Dresden, Germany, uses suspended conveyors that can tilt the body, which is both ergonomically better and much more expensive:
VW Dresden suspended adjustable conveyor

VW Dresden suspended tilting conveyor

Conclusions

The journalists take on the Ohira plant is that it is intended to prove a design for low-volume, low-cost, high-labor content plants that can be deployed easily in emerging economies with small markets. The designs of the early 1990s instead used more automation to make the work easier for an aging work force, with tools like the raku-raku seat. This is a different direction, addressing different needs. But why build it in Northern Japan rather than, say, the Philippines? It shows Toyota’s commitment to domestic manufacturing in Japan, and it is easier to test and refine the concept locally than overseas.

RICKS versus 5S


In the TPS Principles and Practices discussion group on LinkedIn, Frederick Stimson Harriman started a thread about why it is silly to translate 5S into English.

I think the main problem with the commonly used translation of 5S is that it is wrong and misleading. I don’t think it is silly to translate if you can get the meaning right. What is truly silly and hopeless is trying to find 5 English words with the right meaning and starting with “S.”

Back when 5S was only 4S, I heard the following in the UK: “Remove, Identify, Clean, and Keep clean” or R.I.C.K., and I thought it was both reasonably accurate and mnemonic.

For the fifth “S,” Shitsuke, I see it as the state you achieve when you have done the first four S’s long enough for the activities to become second-nature. If telling your kid every day to brush his teeth is Seiketsu, what you have accomplished when he does it on his own without prompting is Shitsuke. So I would translate Shitsuke by “Second-nature,” which happens to start with S.

With that, we could have R.I.C.K.S. as an improved translation. What do you think?