May 5 2016
The Downside of Six Sigma | Don Peppers | LinkedIn Pulse
“Revered for decades as one of the world’s most innovative companies, 3M lost its innovative mojo when it began using Six Sigma to try to improve its operational efficiency. James McNerney, the CEO named in 2000, was a Jack Welch protégé from GE. He introduced the Six Sigma discipline as soon as he took the helm of the firm, streamlining work processes, eliminating 10% of the workforce, and earning praise (initially) from Wall Street, as operating margins grew from 17% in 2001 to 23% by 2005.
But when McNerney tried to apply the Six Sigma discipline to 3M’s research and development processes it led to a dramatic fall-off in the number of innovative products developed by the company during those years.”
Sourced through Scoop.it from: www.linkedin.com
Michel Baudin‘s comments:
Don Peppers describes “eliminating 10% of the work force” as part of implementing the “Six Sigma discipline,” but I don’t recall seeing anything on that subject when learning about Six Sigma.





Jul 31 2017
Acceptance Sampling In The Age Of Low PPM Defectives
Today, some automotive parts manufacturers are able to deliver one million consecutive units without a single defective, and pondering quality management practices appropriate for this level of performance is not idle speculation. Of course, it is only achieved by outstanding suppliers using mature processes in mature industries.
You cannot expect it during new product introduction or in high-technology industries where, if your processes are mature, your products are obsolete. While still taught as part of the quality curriculum, acceptance sampling has been criticized by authors like W. E. Deming and is not part of the Lean approach to quality.
For qualified items from suppliers you trust, you accept shipments with no inspection; for new items or suppliers you do not trust, you inspect 100% of incoming units until the situation improves. Let us examine both what the math tells us about this and possible management actions, with the help of 21st century IT.
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By Michel Baudin • Laws of nature 6 • Tags: Acceptance Sampling, DPMO, Lean Quality, Six Sigma, SPC