Nov 11 2014
Dr. Deming: ‘Management Today Does Not Know What Its Job Is’ (Part 2) | Quality content from IndustryWeek
“The usual procedure is that when anything happens, [we] suppose that somebody did it. Who did it? Pin a necklace on him. He’s our culprit. He’s the one who did it. That’s wrong, entirely wrong. Chances are good, almost overwhelming, that what happened, happened as a consequence of the system that he works in, not from his own efforts. In other words, performance cannot be measured. You only measure the combined effect of the system and his efforts. You cannot untangle the two. It is very important, I believe, that performance cannot be measured.”
Source: www.industryweek.com
See on Scoop.it – lean manufacturing
Dec 21 2014
Review of “Engineering the Revolution” by Ken Alder
Continue reading…
Contents
Share this:
Like this:
By Michel Baudin • Book reviews • 2 • Tags: History of technology, interchangeable parts, Quality