Dec 12 2013
If You’re Going to Change Your Culture, Do It Quickly | HBR Blog Network | Brad Power
See on Scoop.it – lean manufacturing
“The conventional wisdom is that it takes years to change a culture, defined as the assumed beliefs and norms that govern ‘the way we do things around here.’ And few organizations explicitly use culture as a way to drive business performance, or even believe it could make sense to do so.The logic usually works the other way — make specific changes in processes, and then hope that, gradually, the culture will change.
Yet some leading organizations are turning this conventional wisdom on its head. Consider Trane, the $8 billion subsidiary of Ingersoll Rand that provides heating, ventilating, air conditioning and building management systems. By focusing first on changing their culture, Trane has been driving results — and quickly.”
The article is supposed to be about any business organization, but the example presented is only about sales offices.
What do sales offices do? They communicate and negotiate with prospects to turn them into customers. They nurture relationships; attitude and teamwork are key to success at it. In sales, working on the “targeted behaviors of associates” is working on the process.
Manufacturing is a different. It is about production, not persuasion, and I don’t know of any successful change in manufacturing that would have been driven at the cultural level. When attempted, it quickly degenerates into the kind of exhortation and sloganeering that Deming denounced so vehemently.
I don’t know any manufacturing people who would be swayed by it. Instead, they need tangible, physical changes to the way work is being done, implemented with their input and diligently. Only the experience of improvement will change their perception of the work and the organization. Talk therapy won’t.
See on blogs.hbr.org
Dec 13 2013
The Lean Edge: Great Content, Confusing Presentation | 2013 Management Blog Review
Often, I find myself quoting posts from The Lean Edge. The 52 authors include Art Smalley, Art Byrne, Pascal Dennis, Mike Rother, and many others whose work I follow. At one point, I participated in The Lean Edge myself; I resigned in disagreement over policy, but I keep following it.
The Lean Edge has great content, but on busy pages with an opaque organization. The pages look as if their style has not been updated since 1993. If you want to find what Karen Martin has posted about A3s, don’t try to navigate the site. Instead, just google:
karen martin A3 site: theleanedge.org
Following is what the home page looked like this morning:
The Lean Edge is advertised as “A dialogue between business leaders and lean authors.” As I understand the way it is supposed to work, there are two types of members:
Business leaders ask questions; lean authors answer. It is like a panel discussion at a conference, with the difference that, on The Lean Edge, the panel has more members than the audience. The site won’t provide you with a list of all the questions that have been asked but, if you want to know, you can google:
questions site:theleanedge.org
The authors are supposed to answer the questions but not debate each other, which actually is the sin I committed when I was participating as an author. The management of the Lean Edge is not clearly identified on the site, and the rules are not spelled out; the closest there is the list of founding members. The stated goal is to “collectively build a vision of lean management,” and disagreements among authors are deemed counterproductive. I think it is an unfortunate choice. From the posts by Art Smalley and Mike Rother on the subject of Standard Work, it is obvious that they disagree, and I would have liked to see a dialogue between them.
While there are two categories of authors — business leaders and lean authors — they are commingled in the authors’ list in the left sidebar. As a reader, it would be clearer if they were listed separately, with a profile for each individual, including, for authors, a bibliography with links to an online bookstore.
What is happening here is that The Lean Edge site is built on WordPress’s blogging platform when in fact it is not a blog. Blogging first emerged as a way for an individual to have an on-line conversation with the rest of the world. Because there was a demand for it, blogging technology was enhanced to accommodate multiple authors, but it is an awkward fit, and I find multi-author blogs usually less interesting than the ones with a strong authorial voice.
For multiple authors, the structure you really need is a discussion group or forum. Today, LinkedIn groups are the best and most successful platform I know for this purpose. For multiple categories of authors with different roles, I don’t know what the right platform is. Ad-hoc development may be needed.
The Lean Edge has great content, but could be improved by clearly stated and more open editorial policies, and by a thorough redesign of the web site.
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By Michel Baudin • Blog reviews 3 • Tags: 2013 Management Blog Review, Lean, The Lean Edge