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May 1 2016

Tesla Plant Visit And Non-Disclosure Agreement

Before we entered the Tesla plant, tour guide Adam Slusser ran through the stipulations of the Non-Disclosure Agreement (NDA) we had just signed: we couldn’t take pictures, draw sketches, or even post accounts of the visit on social media. To honor this NDA, I will therefore limit myself to quoting what others have already posted elsewhere.

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By Michel Baudin • News • 0 • Tags: Factory visits, Tesla

Apr 12 2016

Separating Human Work From Machine Work [Infographic]

Most of the work we do today involves interactions with machines. It is true not only in manufacturing but in many other business processes. The machinist works with machining centers, the pilot with an airplane, the surgeon with a laparoscopy robot, the engineer with a variety of computer systems,…, not to mention the automatic appliances that relieve us of household chores. In fact, I think that being good at working with machines is so essential that I wrote a book about it. For the short version, see the following A3/tabloid infographic. To enlarge it, click on the picture, and then on “View full size” in the bottom right-hand corner.

Separating Human Work and Machine Work

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By Michel Baudin • Technology • 3 • Tags: jidoka, Toyota Production System, TPS, Working with machines

Apr 7 2016

The A3 Report – Part 3: Limitations and Common Mistakes | Christoph Roser 

Even if the A3 report is sometimes paraded around like a sacred relic, it is in my view only a minor tool. The main work is still identifying and solving the problem. If I have the choice between a sloppy root cause analysis on an A3 report and a good one on the back of an used envelope, I would go with the envelope any time. Using an A3 report will offer no advantage at all if the content is garbage!

Sourced through Scoop.it from: www.allaboutlean.com

Michel Baudin‘s comments:

This is the 3rd post by Christoph Roser about A3. I only wrote two, What is an A3? and Beyond A3s. I agree with him that it is a minor tool, but our perspectives differ on details. Christoph sees A3 as primarily for problem-solving; I see them as a communication tool with many more applications, in particular work instructions. And Pascal Dennis likes to use them in Hoshin Planning/Strategy Deployment.

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By Michel Baudin • Blog clippings • 2 • Tags: A3, Lean

Mar 30 2016

“Smart” Part Numbers Strike Again: Wrong Part Shipped

I own two dishwashers in two homes, different models from the same brand, bought in the same store, and both on a service contract. For the first one, the model number  is SHE55R56UC; for the second one, SHE65T55UC. Today, we needed help on the first one, but customer service shipped us parts for the second one, which the repair technician discovered when unpacking them.

Right part
Wrong part

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By Michel Baudin • Information Technology • 1 • Tags: Quality, Service, smart part numbers

Mar 20 2016

Sales, Marketing, and Manufacturing Improvement

The following reader question popped up in another blog:

“Does Lean apply to sales? We’re trying to introduce Lean thinking throughout the company and have found very little on how to lean the sales department.”

The response was a set of tactical recommendations on the behavior of sales reps with customers. Strategically, however, you need to think about the role of Sales within the business. It is not just to provide a flow of orders every day. Marketing is often mentioned in the same breath as Sales, with good reason, because sales are the business’s best source of market intelligence. Continue reading…

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By Michel Baudin • Management • 13 • Tags: Lean, Marketing, Quick response manufacturing, Sales, TPS

Mar 12 2016

Giving Credit To The Precursors Of The Lean Movement

There is a famous saying that there is no limit to what you can accomplish if you don’t care who gets the credit. Fittingly, we don’t know who said it first, and Quote Investigator found it attributed in various forms to seven different authors. One of them, Harry Truman, had the idea of helping Europe rebuild after World War II but credited George C. Marshall with the plan, and it helped make it pass through congress. However, others who live by their wits as discoverers, inventors, or authors, cannot be so magnanimous, because their intellectual property is their livelihood.

In a blog post from yesterday, Bob Emiliani said “We owe a debt of gratitude to the MIT researchers who introduced the world to Lean, led in part by James P. Womack and Daniel T. Jones. Their work changed lives in important ways, ranging from developing a stronger, more insightful intellect, useful in all facets of life, to embarking on challenging new careers and improving processes in a wide range of industries.”

It’s a fact that The Machine That Changed The World introduced the word “Lean,” but not the content it covered. I think we do owe a debt of gratitude to researchers like Robert E. Cole for Work, Mobility, and Participation (1979), Richard Schonberger for Japanese Manufacturing Techniques (1982), Robert Hall for Zero Inventories (1983), Kiyo Suzaki for The New Manufacturing Challenge (1987), and Norman Bodek for organizing the translation of many Japanese classics on the subject during that same period at Productivity Press, particularly from Taiichi Ohno and Shigeo Shingo.

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By Michel Baudin • History • 1 • Tags: Lean, Lean pioneers, TPS

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