Feb 28 2013
2nd Tour of Toyota in San Antonio, Texas | Mark Graban

See on Scoop.it – lean manufacturing
Blog post at Lean Blog :
“…The plant has performance measures, safety crosses, Kaizen improvements, training schedules, team pictures, and all sorts of information posted everywhere. Our tour guide said, “We love visual management here” — and that includes information sharing. The boards were all labeled “FMDS” – or “Floor Management Development System” (see a quick description of it here from a book). That label seems to illustrate Toyota’s focus on developing people… interesting thought that what some people might call “metrics boards” aren’t just for managing and improving company performance, but they’re also for improving people….”
See on www.leanblog.org
Mar 1 2013
Lean in administration at St. Luke’s Internal Medicine | David C. Pate
See on Scoop.it – lean manufacturing

TEAMwork is St. Luke’s application of lean principles. It’s our management operating system. TEAMwork stands for timely, effective, accountable, measureable work. And it’s making its way through St. Luke’s Health System as we gain on our Triple Aim of better health, better care, and lower costs.
Starting last summer, SLIM embarked on a top-to-bottom examination of how it conducted its work. They wanted to eliminate waste by tapping into the potential and knowledge of every member of the clinic team and build a culture of continuous improvement.
The improvements described are all about supplies and the handling of patients by nurses and administrative staff.
There is not a word about any changes to the work of doctors themselves or involvement by doctors in the improvement process. What form might that take? I don’t know, but, the last industrial engineers to work on health care before Lean were Frank and Lillian Gilbreth 100 years ago, and their focus was the work of surgeons inside operating rooms, not patient handling before and after they see a doctor.
The result of their work was the now standard mode of operation in which the surgeon calls for tools that are handed to him by nurses. It seems hard to believe today but, earlier, surgeons would actually leave patients to fetch tools.
Following in the Gilbreths’ footsteps today would mean for Lean Health Care to get involved with the core of the activity: what doctors do with patients.
In manufacturing, successful Lean implementations start with the work of production on the shop floor, not with the logistics upstream and downstream from production. First you worry about line layout, work station design, and the jobs of production operators. Then you move on to keeping them supplied and shipping their output.
See on drpate.stlukesblogs.org
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By Michel Baudin • Blog clippings 0 • Tags: Health care, industrial engineering, Lean, Lean Health Care