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Mar 1 2013

Lean in administration at St. Luke’s Internal Medicine | David C. Pate

See on Scoop.it – lean manufacturing

TEAMwork is St. Luke’s application of lean principles. It’s our management operating system. TEAMwork stands for timely, effective, accountable, measureable work. And it’s making its way through St. Luke’s Health System as we gain on our Triple Aim of better health, better care, and lower costs.

Starting last summer, SLIM embarked on a top-to-bottom examination of how it conducted its work. They wanted to eliminate waste by tapping into the potential and knowledge of every member of the clinic team and build a culture of continuous improvement.

 

 

Michel Baudin‘s insight:

The improvements described are all about supplies and the handling of patients by nurses and administrative staff.

There is not a word about any changes to the work of doctors themselves or involvement by doctors in the improvement process. What form might that take? I don’t know, but, the last industrial engineers to work on health care before Lean were Frank and Lillian Gilbreth 100 years ago, and their focus was the work of surgeons inside operating rooms, not patient handling before and after they see a doctor.

The result of their work was the now standard mode of operation in which the surgeon calls for tools that are handed to him by nurses. It seems hard to believe today but, earlier, surgeons would actually leave patients to fetch tools.

Following in the Gilbreths’ footsteps today would mean for Lean Health Care to get involved with the core of the activity: what doctors do with patients.

In manufacturing, successful Lean implementations start with the work of production on the shop floor, not with the logistics upstream and downstream from production. First you worry about line layout, work station design, and the jobs of production operators. Then you move on to keeping them supplied and shipping their output.

See on drpate.stlukesblogs.org

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By Michel Baudin • Blog clippings 0 • Tags: Health care, industrial engineering, Lean, Lean Health Care

Feb 28 2013

2nd Tour of Toyota in San Antonio, Texas | Mark Graban

Toyota Tundra powertrain assembly in San Antonio, TX
Toyota Tundra powertrain assembly in San Antonio, TX

See on Scoop.it – lean manufacturing

Blog post at Lean Blog :

“…The plant has performance measures, safety crosses, Kaizen improvements, training schedules, team pictures, and all sorts of information posted everywhere. Our tour guide said, “We love visual management here” — and that includes information sharing.  The boards were all labeled “FMDS”  – or “Floor Management Development System” (see a quick description of it here from a book). That label seems to illustrate Toyota’s focus on developing people… interesting thought that what some people might call “metrics boards” aren’t just for managing and improving company performance, but they’re also for improving people….”

See on www.leanblog.org

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By Michel Baudin • Blog clippings 0 • Tags: Lean, Lean manufacturing, Toyota, TPS

Feb 27 2013

Kaizen management in Central Asia | Times of Central Asia

See on Scoop.it – lean manufacturing

BISHKEK, February 26 (TCA) — The market economy requires new competitive advantages to develop companies and retain leadership in a particular industry. Part of the solution is to attract investments and loans, but it still does not guarantee success and stable profits. International donors have volunteered to help Central Asian businessmen, offering to introduce the concept of Japanese management called Kaizen. The author of the concept of doing business which excludes loss is Masaaki Imai, and it is based on the idea of “continuous improvement”.

“The principles of lean production are becoming fundamental in some enterprises in Kyrgyzstan, Kazakhstan, Tajikistan, and Uzbekistan,” said Anatoly Maslov, an expert…

Michel Baudin‘s insight:

News about Lean fron Kyrgyzstan! The author can’t tell the difference between Lean, Kaizen, and ISO 9001, but this kind of confusion also occurs outside of Central Asia.

Most interesting, as usual, are the examples of companies achieving performance improvements so spectacular that they make you wonder about the starting point.

See on www.timesca.com

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By Michel Baudin • Press clippings 0 • Tags: ISO-9001, Kaizen, Lean manufacturing

Toyota plant in Ohira Miyagi

Feb 26 2013

New assembly methods at Toyota

Toyota’s latest plants in Ohira, in Japan’s Miyagi prefecture and in Tupelo, Mississippi, feature new approaches to assembly. According to press reports, the Miyagi plant is small, with 900 employees making 250 cars/day for export to the US, with a plan to double output and employment. It was designed to require a minimal investment and be easy to change. The plant started operations shortly before the Fukushima earthquake and, even though it is the Northern part of Japan that was most affected, it resisted well and was able to resume operations about six weeks later.

This is how Barry Render described it:

“The Miyagi factory is designed for advanced low-volume, hyperefficient production, with 1/2 the workers and 1/2 the square footage of Toyota’s 16 other plants. Inside, half-built Corollas and Yaris sit side-by-side, rather than bumper-to-bumper, shrinking the assembly line by 35% and requiring fewer steps by workers. Instead of car chassis dangling from overhead conveyor belts, they are perched on raised platforms. This is 50% cheaper, and also reduces cooling costs by 40% because of lower ceilings. Finally, the assembly line uses quiet friction rollers to move the cars along. The rollers use fewer moving parts than typical chain-pulled conveyor belts.”

Toyota is not providing details, but I have been able to glean some information about it from the press and Barry Render’s blog, on the following features:

  • Side-by-side assembly
  • Modular paint booths
  • Friction roller conveyors
  • Elevated platform versus suspension conveyor

This is followed by a few conclusions.

Side-by-side assembly

Side-by-side assembly at Toyota Miyagi
Side-by-side assembly at Toyota Miyagi

I have seen side-by-side assembly at the Volvo Bus factory in Turku, Finland. In the picture of the building below, bus bodies are assembled in the hall on the left, side-by-side under they are mounted on a chassis and move forward on their wheels, laid out front to back in the hall you see in the background.

Volvo Bus assembly building in Turku, Finland
Volvo Bus assembly building in Turku, Finland
Volvo bus main assembly flows
Volvo bus main assembly flows

The ratio of width to length  is more favorable to this arrangement for buses than for cars. A straight assembly line with a front-to-back arrangement throughout would require a long and narrow building and a snaking line would have problematic turnarounds. With cars, the side-by-side arrangement seems suitable for work done at the front or the back of the car, such as installing headlights or bumpers. but less for work that requires access from the middle, such as installing instrument panels or upholstery. The following press picture (AP), however, shows an assembly operation done inside the car body in what appears to be a side-by-side layout. It implies that space for the part cart must be provided between cars, which forces them apart.

Assembly operation at Miyagi
Assembly operation at Miyagi

None of the available pictures from the Miyagi plant shows the raku-raku seat that was a prominent feature of the early 1990s designs and made it easier for operators to work inside the car bodies. Not only is a raku-raku seat an added investment, but it is also easier to use in a front-to-back than in a side-by-side layout.

Raku-Raku seat
Raku-raku seat in a 1990s plant

Modular paint booths

I could not find pictures or sketches of the Miyagi painting system. Following is how CNN Money described it on 2/18/2011:

“…Toyota developed a modular paint spray line. The modules can be built somewhere else and are assembled at the plant in a much shorter time. Advantage: Cost savings. However, you don’t build a modular paint spray line factory somewhere unless you intend to build a lot of paint spray lines. Usually, cars get three coats of paint, usually water-based, and usually each coat is dried with heat. Not in Ohira. Here, the third coat is applied onto the still wet second coat and both are dried together. Advantage: Huge energy savings, faster paint time. Lower expenses…”

Friction roller conveyors

Toyota assembly line new concepts 2011 Miyagi plant Conveyance

Following is how CNN Money described the Miyagi conveyor systems on 2/18/2011:

“Where the car moves along the floor, factories usually have below ground pits that house the motors, chains and gears that keep the line moving. Not in Ohira. Here, the cars move on maybe a foot high conveyor system that is simply bolted into the concrete flooring. Advantage: Cheaper to build, cheaper to tear down and rebuild somewhere else. The line can be lengthened or shortened at will. The assembly line doesn’t ‘grow roots’ as they say in Toyota-speak.”

Note that the sketch shows car bodies without wheels. In this system, the bar supporting the cars forms

A photographs of final assembly at Ohira shows operations done further downstream, with the wheels on:

toyota--ohira-plant-in-japan-front-to-back assembly line 2011
Assembly operations after wheels are put on

In this picture, the floor the operators stand on is flush with the assembly line,  meaning that it is either a classical line with the drive mechanism in a pit under the floor, or the operators are in a raised platform spanning the length of this assembly line segment.

Elevated platform versus suspension conveyor

Toyota assembly line new concepts 2011 Miyagi plant Suspension
From suspension conveyor to elevated platform

The following photographs contrast the suspension conveyor approach as previously used at Toyota with the elevated platform at Tupelo, Mississippi:

Suspension conveyor
Elevated platform

From these pictures, it is clear that the elevated platform is a cheaper system to build, but I can see two issues with it:

  1. Flexibility in vehicle widths. The Yaris and the Corolla differ in width by less than half an inch, and therefore the same elevated platform can accommodate both. A Land Cruiser, on the other hand, is 11 inches wider, which makes you wonder whether it could share an elevated platform with the Yaris. The jaws of the suspension conveyor, on the other hand, look adjustable to a broad range of widths.
  2. Ergonomics. Working standing with your head cocked back and your arms overhead is just as ergonomically inadequate in both cases. By contrast, the VW plant in Dresden, Germany, uses suspended conveyors that can tilt the body, which is both ergonomically better and much more expensive:
VW Dresden suspended adjustable conveyor
VW Dresden suspended tilting conveyor

Conclusions

The journalists take on the Ohira plant is that it is intended to prove a design for low-volume, low-cost, high-labor content plants that can be deployed easily in emerging economies with small markets. The designs of the early 1990s instead used more automation to make the work easier for an aging work force, with tools like the raku-raku seat. This is a different direction, addressing different needs. But why build it in Northern Japan rather than, say, the Philippines? It shows Toyota’s commitment to domestic manufacturing in Japan, and it is easier to test and refine the concept locally than overseas.

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By Michel Baudin • Technology 29 • Tags: industrial engineering, Lean assembly, Manufacturing engineering, Toyota, Toyota Production System, TPS

Feb 26 2013

Toyota, Respect for People and Lean | Mark Graban

See on Scoop.it – lean manufacturing

Blog post at Lean Blog : A principle that has been often discussed (and hopefully practiced) in the Lean community over the past few years is usually described as “respect for people.” A certain British rabble rouser recently said at a Lean conference “all this respect for people stuff is horse sh*t,” and that it is a “conventional Western management interpretation.” He mocked the idea of “respect for people programs,” although I’m not sure where such a standalone program has ever been attempted.

Michel Baudin‘s insight:
Great post, Mark. In concrete terms, I have found disrespect easier to explain than respect.For example, giving a person a job that requires doing nothing 50% of the time is saying “your time is worthless,” and therefore “you are worthless.”  Many managers do not realize how disrespectful this attitude is, particularly where labor is cheap.
Ignoring complaints about minor safety issues, like sharp edges on a cart, is also showing disrespect.There are many such issues that must be addressed before asking people to participate in improvement and contribute ideas.The Frank Woollard quote in Bob Emiliani’s comment explains why you should pay respect to your people. It’s not about being nice. In the long run, you cannot compete unless your organization fires on all intellectual cylinders.

See on www.leanblog.org

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By Michel Baudin • Blog clippings 3 • Tags: Lean, Respect for People, Toyota

Feb 25 2013

3 reasons why you need a [your-company] Production System

See on Scoop.it – lean manufacturing

Do you need a company-specific Production System (XPS) to boost your operational improvement? Yes you do. Here are three reasons…

 

Michel Baudin‘s insight:

I agree with  Torbjørn Netland’s post, with one caveat. In any XPS, effectiveness should always trump standardization. Many XPS’s turn into premature standardization efforts that stifle creativity in plants and turn the implementation effort into an exercise in formal compliance.

In a company with many plants worldwide, making different products for different markets by different processes, local teams need to be allowed to find their own solutions. What the XPS must not allow them to do is to keep these solutions to themselves. Instead, it must organize the sharing of knowledge and skills across sites by such means as periodic technical conference hosted in turn by each plant and a private collaboration web site with wikis and forums.

See on better-operations.com

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By Michel Baudin • Blog clippings 0 • Tags: Lean implementation, Lean manufacturing, Management, TPS, XPS

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