Feb 19 2014
When Toyota met e-commerce: Lean at Amazon | Marc Onetto
See on Scoop.it – lean manufacturing
“The spirit of lean management was already at Amazon when I arrived in 2007. Since the day he created Amazon, Jeff Bezos has been totally customer-centric. He knew that customers would not pay for waste—and that focus on waste prevention is a fundamental concept of lean. The company’s information technology was always very good at understanding what the customer wanted and passing the right signal down. ”
Read this article for a personal account from Amazon’s vice president of worldwide operations and customer service through 2013.
The title is misleading, in that the article is not about any assessment of Amazon by Toyota, and the connection between the Amazon practices Onetto describes and TPS or Lean are tenuous.
For example, a service agent taking a product off the website based on repetitive customer complaints on quality is described as “pulling the Andon cord,” which is a far-fetched metaphor.
An Andon cord, or stop rope, is supposed to be pulled whenever an operator notices anything wrong during the production process. It is not a response to repeated customer complaints and it does not result in pulling the product off the line.
Linking Amazon’s approach to Toyota is unnecessary. Amazon has been doing a great job; it is leading the world in e-commerce, an activity that is outside Toyota’s expertise. It is Amazon’s own approach, and they might as well call it the “Amazon Production System.”
See on www.mckinsey.com
Feb 22 2014
Chrysler WCM Academy Hosts First-Ever Awards Ceremony — WARREN, Mich., Dec. 13, 2013 /PRNewswire/ —
See on Scoop.it – lean manufacturing
Awards, and the rituals of presenting them to winners, are a tool of management communication. To give the desired message, you need to think through what you give the awards for, who you give them to, and the mix of tangible and symbolic rewards attached.
Chrysler awards categories are not all self-explanatory, and there some that I just don’t understand. The name of the awards, ETTEE, stands for “Excellence, Talent, Togetherness, Energy, Etc.”
There are no awards under the “Etc.” heading. All the “Talent” awards are given to individuals for “Highest Level of Project Savings.” In other words, the only form of talent recognized is that of individuals to reduce costs.
Under “Excellence,” you have more individual awards for “Trainer of the Year,” “Facilitator of the Year,” and “Most Projects Tracked by an Individual.”
Under “Togetherness,” you have awards for plants and teams: “HHH Best in Class,” “Highest Percentage of People Involved,” and “Excellence in Joint Leadership,”
Under “Energy,” you have plant awards for “”Highest Percentage of Projects Tracked by Plant, ” and “Most Hosted Plant.” and and individual awards for “Most Training Hours Completed.”
For the “person of the year” type of awards, the name gives no indication of the evaluation criteria, and perceptions of fairness may be as difficult to achieve as in Olympic figure skating.
On the other hand, awards given based on metrics — like cost savings, percentage of people involved, or number of hours of training taken — have objective criteria that individuals can understand and pursue. The key issue here is whether you really want your employees to do that.
See on www.prnewswire.com
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By Michel Baudin • Management • 0 • Tags: Award Ceremonies, Awards, Chrysler, WCM, World Class Manufacturing