“…workers come to work motivated and ready to be engaged. They just need to:
- know what to do
- how to do it
- be supplied with the resources to do it.
Then you will get their engagement…”
The cure Lonnie recommends in Hoshin Planning, and in particular the catchball process to bounce around ideas and strategies vertically and horizontally in the organization before committing to implement them.
Lonnie give several references on Hoshin Planning or Hoshin Kanri, but does not include my favorite, Pascal Dennis’s “Getting the Right Things Done” (http://bit.ly/XejqkK).
See on www.industryweek.com