Sep 11 2012
How often are people’s email privileges suspended (aka, “mail jail”) because they’re inundated with a blizzard of questions, status updates, notifications, and other non-mission critical information? Most inboxes — and calendars — are gorged with junk because the dominant paradigm of communication is information “push.” This means that information is being pushed onto people when it’s ready, but not necessarily when the recipient needs it. Think of all of the emails and documents you have going back and forth. Irrespective of the value of the information, how often is it relevant to you at that moment?
See on blogs.hbr.org