A Deming Interview from 1984

In a discussion in the TPS Principles and Practice discussion group on LinkedIn, Hein Winkelaar pointed out the following video of an interview with W. Edwards Deming taped in 1984:

for more details, you can also read about Deming’s list of “5 Deadly Diseases” in Chapter 3 of Out of the Crisis, pp. 97-148.

Please share your thoughts: