Should Hospitals Eliminate Waiting Rooms?

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A PBS news story about how a visit to Toyota in Japan 10 years ago shamed Virginia Mason Medical Center in Seattle into eliminating waiting room. It does not give details on how they actually did it. We can only hope that they actually eliminated waiting itself…

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One comment on “Should Hospitals Eliminate Waiting Rooms?

  1. Pingback: The Virginia Mason Production System | Hospital Impact | Michel Baudin's Blog

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