Mar 30 2016
“Smart” Part Numbers Strike Again: Wrong Part Shipped
I own two dishwashers in two homes, different models from the same brand, bought in the same store, and both on a service contract. For the first one, the model number is SHE55R56UC; for the second one, SHE65T55UC. Today, we needed help on the first one, but customer service shipped us parts for the second one, which the repair technician discovered when unpacking them.


Oct 14 2017
Why Many Japanese Organizations Think Six Sigma Is A Joke | Ian Moore | Nipponica
Sourced through Nipponica
Michel Baudin‘s comments: In this post, Ian Moore makes the case that rejection of Six Sigma by Japanese organizations is rooted in the national culture, which is ironic, given that Six Sigma’s Black Belt concept was borrowed from Japanese martial arts with the obvious intent of creating the perception of a connection to Japanese culture.
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By Michel Baudin • Blog clippings 4 • Tags: Japan, Quality, Six Sigma, SPC