Process

This is the perspective of Cécile Roche about what we saw in the Van-of-Nerds tour in September, 2022:

The risk when we talk about digital, even more than when we talk about Lean, is to worry about processes before worrying about products. We must never forget that a process is never an end in itself. It is at the service of creating value for customers — in other words, products — and at the service of improving people’s working conditions — making the work easier and improving its quality. Lean practices are not implemented to produce faster. They are implemented to reveal problems as soon as possible, in order to take care of the customers by taking care of the products, and for that, make people grow in autonomy by developing their capacity for problem solving and then increase productivity through quality.

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