Nov 19 2011
The article Lean Manufacturing: Measuring To Get Results by Gerald Najarian lists a number of useful metrics. It also opens with the saying, or cliche, that “you get what you measure.”
The implications are (1) that people will always do whatever it takes to maximize their metrics, and (2) that, if you put the right metrics in place, improvement will take care of itself. While I agree that we need good metrics, we should not overestimate their impact. Peer pressure and personal ethics, among other factors, drive most people more than their performance metrics. And even when employees do their utmost to maximize their scores, they often do not have the necessary skills, and performance targets will have no effect unless backed up by some form of training, coaching and support.