Whatever became of Six Sigma? | Alfred Kieser | brand eins


Alfred Kieser

“TQM and Six Sigma are management fads that obey similar laws to clothing fashions. There are fashion designers who create the trend, and multipliers who disseminate and popularize it. These primarily include business consultants, but also scientists, managers, non-fiction authors or journalists. And there is the customer base that hopes to benefit from going with the fashion without having to think about it or take responsibility.”

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Michel Baudin‘s comments: Thanks to Ferdinand Grah for drawing my attention on LinkedIn to this interview of German management thinker Alfred Kieser. The article is in German. In it, Kieser paints a bleak picture of Six Sigma at GE and how former CEO Jack Welch leveraged it to his own benefit while wrecking the organization with rank-and-yank management. As for agility, he sees it as “just as content-free as the Balanced Scorecard.”

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