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Dec 6 2013

Confusion Over Standards: Limits or Basis for Innovation? | Industry Week Blogs | Jeffrey Liker

See on Scoop.it – lean manufacturing

“As an undergraduate engineering student I spent a term in the offices of a nuclear power company writing standards. I sat at a desk, with a typewriter, and nuclear engineers fed me information while I wrote the standards. Standard 300.47.3.1. I had never been to a nuclear power site and had no idea what I was writing about, and I am pretty certain nobody at the site had memorized the tens of thousands of standards. They were aimed at the Nuclear Regulatory Commission who audited the company so we could prove we were safe. To the best of my knowledge pieces of paper never prevented a nuclear crisis.”

Michel Baudin‘s insight:

Jeffrey Liker chimes in on the issue of standards. While efforts to clear up the confusion on this topic in the context of Lean are praiseworthy, I think the terminology of “Standardized Work,” and “Work Standards” itself is hopeless.

Every author uses them differently, there is no hope of achieving consistency, and the word “standard” comes with too much undesirable cultural baggage, as illustrated by Jeffrey’s anecdote quoted above. As a result, every discussion of this topic is Tower-of-Babel project review.

Just because Toyota in the US uses terms doesn’t mean we have to, as they often are mistranslations of its own, Japanese terms, which themselves are not necessarily clear.

That’s why I prefer to talk about “work combos” for specifying how different tasks performed at different stations are combined into an operator job that fills the takt time, and “work instructions” for the breakdown of each task into steps with key points.

Then we can reserve the word “standard” for external mandates and internally generated rules and protocols used, for example, in quality problem-solving with suppliers.

See on www.industryweek.com

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By Michel Baudin • Management 0 • Tags: Lean, Standard Work, Standards, Toyota

Nov 30 2013

How to Promote Disengagement | Lonnie Wilson | Industry Week

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“…workers come to work motivated and ready to be engaged. They just need to:

  1. know what to do
  2. how to do it
  3. be supplied with the resources to do it.

Then you will get their engagement…”

Michel Baudin‘s insight:

The cure Lonnie recommends in Hoshin Planning, and in particular the catchball process to bounce  around ideas and strategies vertically and horizontally in the organization before committing to implement them.

Lonnie give several references on Hoshin Planning or Hoshin Kanri, but does not include my favorite, Pascal Dennis’s “Getting the Right Things Done” (http://bit.ly/XejqkK).

See on www.industryweek.com

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By Michel Baudin • Press clippings 0 • Tags: Hoshin, Hoshin kanri, Hoshin planning

Nov 27 2013

From Kaizen to the Kaizen Blitz | Blue Heron Journal

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Ken McGuire: “My humble observation is that the degree of enthusiasm about all things Lean is in direct inverse correlation to how recently the enthusiast has discovered it.”

Michel Baudin‘s insight:

Enlightening account from participants in the invention of the Kaizen Blitz in the US in the 1990s.

See on sites.google.com

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By Michel Baudin • Blog clippings 1 • Tags: Japan, Kaizen, Kaizen Blitz, Kaizen Event, Lean, Toyota

Nov 22 2013

Manufacturing in America Infographic | U.S. Census Bureau

See on Scoop.it – lean manufacturing
“Manufacturing plays a major role in our economy. According to the Census Bureau’s latest County Business Patterns, the manufacturing sector includes almost 300,000 establishments with 11 million employees producing goods that we consume domestically or export abroad. The nation relies on several key Census Bureau programs to track America’s manufacturing. The most recent year’s data from some of these programs are highlighted below.”

Michel Baudin‘s insight:

These are the official numbers about the place of Manufacturing in the economy, in terms of employment, geographical distribution, materials consumption, energy consumption, capital investment, value of shipments, and contribution to exports.

In the US, we are lucky to have government agencies that compile unbiased economic statistics, and make much of the raw data available on line.

If you want to know the valued added per employee of an industry, or its ratio of indirect to direct employees, you can get the numbers from the Bureau of Labor Statistics and the Economic Census.

As one would expect, the value added per employee is higher in semiconductors than in aluminum foundries. But the industry on the West Coast that, in aggregate, produces the most value added is computer assembly, and that, I didn’t expect.

See on www.census.gov

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By Michel Baudin • Press clippings 0 • Tags: Census, Economic Census, Economic statistics, Manufacturing

Crossing conveyors

Nov 21 2013

Stop ropes and Andons at Ford’s River Rouge Plant in 1931

Mark Warren pointed out to me the description of a stop rope with and Andon board in a book called Ford Men and Methods, by Edwin P. Norwood, with illustrations by Charles Sheeler, including his famous crossing conveyors.

First, on p. 1:

“Placed on one of many balconies to be found in the Rouge Plant Motors Building is a room, glassed on three sides and so located as to command a comparatively clear view of all that surrounds it. Along the back wall of this room stands an instrument board, studded with signal lights.

Aside from their visitor, two men are present. One, seated on a stool, is drawn close to a shallow desk which extends from the board. The other, a trouble mechanic, is intent upon that constant motion to be seen through the windows.

As you watch there comes the whir of a bell fixed to the top of the panel. The man at the desk moves a switch. The bell is silenced but in the same instant a green light glows in the face of the board. The operator waits-one eye on a clock that is near the bell, the other on the emerald light.

Five seconds, ten seconds, twenty seconds–then the light goes dark. Already the man’s finger is on a convenient button. He presses it twice and to your ears come the drawn-out wails of a distant siren. He touches a second button and somewhere a conveyor, temporarily “down,” goes into action again. You have had a fleeting glimpse of one of the control centers of that huge System of power-driven carriers that move throughout seemingly every nook and corner of the Dearborn shops.”

Following is a picture of an Andon board from Toyota Georgetown today:

Andon board at Toyota Georgetown

Unlike the example described above, it is not located in a control room but on the shop floor for production supervisors to see, and green lights are not used for alarms anymore. Perhaps, in 1931, the green-yellow-red color code had not yet become a cultural constraint.

Then on p. 10:

“The operator is provided with the means of protecting himself against accident or the chance of becoming swamped by a too rapid flow of work. If materials are coming too
fast, as at some point where there is a transfer from one line to another, or if an unlooked-for hitch tangles the smoothness of movement, any Workman is at liberty to bring that line at which he is engaged to a halt. Indeed, he is expected to do so. He does this by throwing a switch, or by reaching upward and pulling a  cord which operates similarly to that used for signaling the driver in a motor bus.

To make clearer this provision it may be well to return to the control booth touched upon at the beginning of the present chapter. The glowing of the green light noted at that time simply meant that somewhere some operator or foreman had pulled a stop switch. The trouble determining this action may have been a minor difficulty, or it may have been of serious import — possibly an actual breakdown of machinery. In such instances the probability is judged by the booth operator in accordance with the space of time that the signal light burns. If more than two minutes pass, then the trouble mechanic serving the affected section investigates the cause. And he knows where to go because of the number and position of the light on the instrument board. But if the light is extinguished within the permitted two minutes, this is because an electrical impulse meaning ‘All’s well’ has been sent in from the point of temporary trouble. It is then that the siren is sounded –a warning to all interested that the line is once more to move — while the pushing of the second button sends the conveyor into action again. But whatever the space of time may have been, the control operator tabulates both it and the point of trouble.”

Operator pulling a stop rope at Toyota Georgetown
Operator pulling a stop rope at Toyota Georgetown

The description of the stop rope matches exactly this picture from Toyota Georgetown, and it still resembles the cord on a city bus that you pull to tell the driver to let you off at the next stop.

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By Michel Baudin • History 2 • Tags: Andon, Ford, Sheeler

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