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May 19 2016

Medical Taylorism, Lean, and Toyota | P.Hartzband and J. Groopman | New England Journal of Medicine

Seen today in the New England Journal of Medicine, under the signature of Harvard Medical School professors Pamela Hartzband and Jerome Groopman:

“The TPS is a set of principles designed for the manufacture of inanimate objects in a factory. We accurately depict two essential elements of this system that are directly derived from Taylorism: standardization and time efficiency. In his classic study of the application of Toyota principles to the manufacture of cars in the United States, Paul Adler describes how ‘Each job was analyzed down to its constituent gestures, and the sequence of movements was refined and optimized for maximum performance. Every task was planned in great detail, and each worker was expected to perform that task in the prescribed manner.’ Adler refers to ‘the intelligent interpretation and application of Taylor’s time and motion studies’ as key to its success. He states, ‘The reference to Taylor may be jarring, but it fits.’

[…] Other medical professionals who, like us, have experienced the toxic effects of obsessive standardization and time efficiency in the care of patients have expressed concerns similar to ours. In an era of accountability, we believe that those who advocate the application of Lean principles to medical care must take responsibility for the unintended consequences resulting from these elements shared by Taylorism and Toyota practices.”

Michel Baudin‘s comments:

The authors base their claim that the Toyota Production System (TPS) is “derived from Taylorism” from the writings of Paul Adler, a business school professor at USC who has written many papers over the past 40 years, a few of which touched on TPS and NUMMI, the first plant to apply this system in the US and now operated by Tesla. I met Paul Adler at Stanford in the late 1980s, and found his insights on NUMMI quite valuable. It was also clear to me that Paul Adler was not an engineer, that TPS, to him was one interest out of many, and that his knowledge of the subject was only at the business school level, as reflected, for example in an expression like “Taylor’s time and motion studies.” Taylor did time studies; Frank and Lilian Gilbreth, motion studies with, as stated in other posts, very different objectives.

This distinction, perhaps too subtle for business schools, is of paramount importance to anyone who wants to understand TPS, which owes much more to the Gilbreth’s work than to Taylor’s. Taylor wanted to prevent workers from slacking off; the Gilbreths, to observe the way work was being done and make it easier. And the medical profession has a good reason to remember Frank and Lilian Gilbreth: the way operating rooms function today is based on the analysis and recommendations they made 100 years ago.

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By Michel Baudin • Management • 1 • Tags: Gilbreth, Lean Health Care, Taylor, TPS

May 19 2016

The Internet of Things in Toyota Operations | Laura Putre | Industry Week

toyota-logo“… Trever White, divisional information officer, noted that his team is regularly on the plant floor, building good relationships so team members can articulate what their challenges are. One challenge they recently identified was the need to build a containment system to more quickly identify and contain a quality issue when it emerges…”

Sourced through Scoop.it

Michel Baudin‘s comments:

As described in this article, advanced IT for Manufacturing, at Toyota, starts from the needs of the shop floor and works its way up. First, you build systems that take root because they help in daily operations, Then you extract and summarized data from these systems for the benefit of managers and engineers.

ERP, on the other hand, starts from the needs of management and works its way down, and I think it is the key reason why ERP success stories are so hard to find.

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By Michel Baudin • Press clippings • 0 • Tags: IT, Smart Manufacturing, Toyota, TPS

May 17 2016

5S at Google?

In How Google Works, on p. 38, executives Eric Schmidt and Jonathan Rosenberg wrote:

“When offices get crowded, they tend to get messy too. Let them. When Eric [Schmidt] first arrived at Google in 2001, he asked the head of facilities, George Salah, to clean up the place. George did, and was rewarded with a note the next day from Larry Page, saying, ‘Where did all my stuff go?’ That random collection of stuff was an icon of a busy, stimulated workforce. […] It’s OK to let your office be one hot mess.”

So the company whose mission is “to organize the world’s information and make it universally accessible and useful” has no use for 5S in its offices. The explanation they give is that Google employees are “smart creatives” who do their best work in a messy environment, like Pablo Picasso in his studio. But I can think of another reason: the information that matters to the googlers’ work is the stuff behind their screens, not on their desks. It’s in Google’s data centers, and they work on it with Google’s software.

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By Michel Baudin • Management • 7 • Tags: 5S, Google, Intel, Mr. Clean

May 10 2016

Lilian Gilbreth, Mother of Modern Management | Harish Jose | LinkedIn Pulse

eab0fe96-2c66-4273-a384-848086d0546b.jpg

Lilian Gilbreth: “Household tasks were divided between the children. We had three rows of hooks, one marked “Jobs to be done,” one marked “Jobs being done” and a third marked” Jobs completed” with tags which were moved from hook to hook to indicate the progress of the task. ” (1930 Speech to National Federation of Business and Professional Women’s Clubs, New York)

Sourced through Scoop.it from: www.linkedin.com

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By Michel Baudin • Blog clippings • 0 • Tags: Kitchen design, Lilian Gilbreth, Personal Kanban

May 8 2016

Introduction to R for Excel Users | Thomas Hopper | R-bloggers

“…The quality of our decisions in an industrial environment depends strongly on the quality of our analyses of data. Excel, a tool designed for simple financial analyses, is often used for data analysis simply because it’s the tool at hand, provided by corporate IT departments who are not trained in data science.

Unfortunately, Excel is a very poor tool for data analysis and its use results in incomplete and inaccurate analyses, which in turn result in incorrect or, at best, suboptimal business decisions. In a highly competitive, global business environment, using the right tools can make the difference between a business’ survival and failure. Alternatives to Excel exist that lead to clearer thinking and better decisions. The free software R is one of the best of these…”

Sourced through Scoop.it from: www.r-bloggers.com

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By Michel Baudin • Blog clippings • 2 • Tags: data science, Excel, Manufacturing, R

May 6 2016

From Troubleshooter To Leader | Bodo Wiegand | Wiegand’s Watch

Bodo WiegandBodo Wiegand heads Germany’s Lean Management Institute. In his latest newsletter, on Wiegand’s Watch, he discusses the need for managers to go beyond the role of troubleshooter and become leaders.

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By Michel Baudin • Blog clippings • 0 • Tags: Germany, Leader, Troubleshooting, Wiegand

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