Jan 3 2012
Omissions on the ASQ’s History-of-Quality web page
Going backwards in time, the ASQ website’ page on the history of quality ignores Lean Quality in the late 20th century, interchangeable parts technology in the 19th, and the origin of the concept of “quality” in ancient Rome.
Specifically:
- The page contains no mention of Lean Quality. Lean manufacturers have outperformed competitors by techniques that are not even listed, such as one-piece flow, successive inspection, mistake-proofing, and others. Shigeo Shingo, who created and documented many of these techniques is not referenced. That the methods are not statistical does not make them less valuable.
- The summary ignores the entire 19th century, which saw the emergence of interchangeable parts technology, with the blueprints, critical dimensions and tolerances that are the foundation of modern quality.
- Quality is a word whose origin is known, as it was coined by Cicero in his Academica in 45 BC. What he meant by it is less clear, but my take on it is that it is the way in which a system is more than the collection of its parts.
The first omission is critical because Lean Quality is the state of the art in quality management. The second is mind boggling: how could a history of quality skip over a massive, decade-long and eventually successful undertaking that was targeting the elimination of variability? The third is a detail.
Jan 7 2012
Why people don’t learn Lean Management — Question from Nicolas Stampf on LinkedIn
You might as well ask why people keep behaving in self-destructive ways when they know better, for example overeating and not exercising. The rewards of changing behavior are obvious and they know it, yet they don’t do it until a significant event happens. Getting seriously ill will do it, but so will running for president.
In your question, you also treat the adoption of Lean as an personal choice. It’s not. Organizations choose to implement Lean, not individuals. It is a decision made by top managers, and they must communicate to all levels why they are doing it and that they are dead serious, which means that participation in the effort is a condition for continued membership in the organization.
Also, as Tom Berghan said “Lean isn’t Feng Shui on the business, it is the business.” In other words, if you want to be successful in implementing Lean, you cannot cherry-pick elements of it. Your question is centered on continuous improvement, performance management, and problem-solving, which won’t make much of a difference if they are all you do. In Manufacturing, the core of Lean includes specific approaches to production line design, operator job design, production control and logistics, quality assurance, maintenance, human resource management, accounting, strategy deployment, etc. I understand your work in Banking, where many of these approaches are not directly relevant, which means that you have to invent their equivalent for banking operations.
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By Michel Baudin • Management 1 • Tags: Lean, Lean implementation, Management