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Jan 25 2012

Guest Post: Is your management system the constraint in Kaizen?

Via Scoop.it – lean manufacturing

Blog post at Lean Blog : Mark’s note: Today’s guest post by Bart Sellers is a timely contribution to follow up to yesterday’s post about the ThedaCare Business Perf[..] (RT @MarkGraban: New Post: Guest Post: Is your management system the constraint…
Via www.leanblog.org

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By Michel Baudin • Blog clippings • 0 • Tags: Kaizen, Lean, Management, Suggestion Systems

Lean versus Toyota

Jan 24 2012

Lean versus the Toyota Production System

Is there a difference between Lean and the Toyota Production System (TPS)? This is a recurring question. The short answer is yes, but, when you look deeper, it is an issue of packaging as well as of substance.

If you are working in a car company, you cannot openly say that you are using Toyota‘s production system. How could you borrow such things from a competitor, especially if you have been in the business 50 years longer? It is embarrassing to employees, and a weak marketing message. So, regardless of how much you actually use from TPS, you must call it your own “Production Way” or “Operating System,” or…

It is even worse if you are not in car manufacturing. If you maintain aircraft for an airline, applying tools from car production will not appear to make any sense. And, likewise, patients in a hospital may not take kindly to the idea that they are treated like cars on an assembly line.
Company-specific names serve a purpose, but we also need a generic name around which to organize literature, public training, professional conferences, blogs, etc. Several were tried in the early 1980s, such as Just-In-Time, Demand Flow Technology, or World Class Manufacturing, but John Krafcik’s Lean Production, introduced in the late 1980s by the book The Machine that Changed the World, swept all aside and, to my astonishment, is still current after more than 20 years.

A generic name like Lean clearly has many practical advantages over TPS. This being said, the minute Lean branched out from Toyota, divergence was to be expected. Major tools of Lean, like Value-Stream Mapping or Kaizen Events are either minor or non-existent in TPS, while the jidoka column of TPS is largely ignored or misunderstood in Lean. See Art Smalley’s presentation at the 2006 Shingo Prize conference, or Working with Machines. The combination of Lean with Six Sigma is also popular in the US, even though Toyota evaluated and passed on Six Sigma.

The umbilical cord, however, was never broken, and the promoters of Lean still use Toyota as a reference. Clearly, nobody would be interested in Lean if it weren’t backed up by the Toyota story, and this raises the question of how far Lean can drift from TPS and still retain this vital link.

The following two comments in the Leadership and Lean The Top 5% discussion group on LinkedIn, highlight the issues. This is what Allison Corabatir has to say, based on her experience at Magna:

There is a lot in a name…. When one says they are implementing TPS, it usually means they are taking a cookie cutter approach and assuming what worked well for Toyota would work well for them too. Obviously, there is no denying that their tools are great and we should learn from Toyota, but in reality, some of the tools need to be tailored to the culture and operation of the company we are working for. […] some tools like VSM does not get enough attention with TPS ( I am a big fan of VSM) and some approaches are totally missing (We put a lot of importance to employee recognisition and rewards). I prefer using the term “lean” and making the system our own.

Who would argue with that?  Anna Johnson,  on the other hand, describes a very different experience:

My experience with TPS has been that there is a greater emphasis on retention, and lowering of costs through collaboration and teamwork and attrition, whereas while lean equally emphasizes cost cutting, headcount reduction seems more acceptable through RIFs…

When Anna says that Lean “emphasizes cost cutting, headcount reduction,” she describes a 180-degrees turn away from TPS. This version of “Lean” isn’t just a watering down but a betrayal. It is taking the approach with which financial managers have hurt US Manufacturing from the 50s to the 70s, and calling it Lean to mislead audiences into believing that it is Toyota’s approach.

Anybody can slap the Lean label on anything, and it is only a matter of time until this free-for-all makes it worthless. It results in implementations that are best described as L.A.M.E. (Lean As Mistakenly Excecuted) or L.I.N.O (Lean In Name Only). To avoid this, you have to start from the underlying principles of TPS and deploy them in an context-appropriate fashion, but it is easier said than done, because Toyota didn’t do a great job of articulating these principles and we have to reverse-engineer them from TPS.

Lists of principles can be long, abstract, vague and toothless like the UN’s Universal Declaration of Human Rights, or short, specific, and actionable, like the US Bill of Rights. In The Toyota Way, Jeffrey Liker spells out specific and actionable principles, but there are 14 of them, which is too many to remember. The Lean Enterprise Institute has 5 principles,  easier to remember but focused exclusively on the flow of materials. They say nothing, for example about human resources. You could claim to follow these principles while practicing yo-yo staffing, hiring massively in boom times and laying off in recessions.

The HBR article on Lean Knowledge Work summarizes Lean principles as follows:

  1. Relentless attention to detail
  2. Commitment to data-driven experimentation
  3. Charging workers with the ongoing task of increasing efficiency and eliminating waste in their jobs.
This is short and specific, and covers ground that the LEI list omits, but it includes no mention of flow.
Following is my own, manufacturing-centric list:
  1. Focus on people are the main driver of performance.
  2. Look for profits in the details of shop floor operations.
  3. All manufacturing is repetitive at some level, even where it doesn’t appear to be.
  4. Make materials, information, and people flow.
  5. Make it easy to do what you do often.
  6. Improve, don’t optimize. Optimization comes to a full stop; improvements never end.

There are good reasons to use the word Lean rather than TPS to designate what we do. Lean evolves in many different directions as it inspires people in different industries to pursue improvement in ways that work in their context, and it is healthy that they should do so. But there will always be bandwagon jumpers just using the label to sell products or services.

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By Michel Baudin • Asenta selection, Management • 21 • Tags: Lean, Lean manufacturing, Toyota, Toyota Production System, TPS

Jan 24 2012

Lean Knowledge Work

Via Scoop.it – lean manufacturing

Attempts to apply lean approaches to knowledge work have proved frustratingly difficult. Most in the business world believe that knowledge work does not lend itself to lean principles, because, unlike car assembly, it is not repetitive and can’t be unambiguously defined. Consider a bank officer deciding whether to make a loan, an engineer developing a new product, and a social worker ruling on whether a child’s environment is safe: In each instance the work involves expertise and judgment that depend heavily on tacit knowledge—knowledge locked inside the worker’s head.

However, our research in IT, financial, engineering, and legal services reveals that such work can in fact benefit from the principles of the Toyota Production System.

‘Knowledge management’ issues: often just an inability to effectively capture a process.
Via hbr.org

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By Michel Baudin • Press clippings • 1 • Tags: Lean, Management, Toyota

UDMZ managers

Jan 20 2012

From Russia: Ural Diesel Motors goes Lean

January 9, 2012 | News Lean forum
Source: Machine Engineering Portal

The top managers of the Urals Diesel Engine Plant (UDMZ, a division of  Cinara-Transport Machines) received training in the principles of doing business based on the concept of Lean Manufacturing. Specialists from Orgprom reviewed manufacturing processes, interviewed managers and line personnel, and demonstrated in practice how to eliminate non-productive losses. As an example, they analyzed the process for manufacturing a diesel generator from raw materials warehouse to finished products, and  identified opportunities to increase productivity and improve product quality without any investment.

According to UDMZ Deputy General Director for Production  Ivan Kölsch, the use of the  tools and methods  of Lean Manufacturing gives a new perspective on the organization of management, production and logistics processes in the enterprise, and lets managers see additional resources to improve effectiveness, meet consumer demand, and engage each employee in the improvement process. In the first quarter of 2012,  the company plans to analyze the manufacturing processes of two more products, and compile a list of organizational and technical changes to implement Lean Manufacturing throughout the factory.

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By Michel Baudin • Press clippings • 0 • Tags: Lean manufacturing

Jan 20 2012

What Makes Western Window a ‘Manufacturing Marvel’?

Via Scoop.it – lean manufacturing

What Makes AZ #Manufacturer a ‘ #Manufacturing Marvel ‘?
Via www.usgnn.com

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By Michel Baudin • Press clippings • 0 • Tags: Lean manufacturing

Jan 19 2012

Toyota training center in Karnataka, India

Via Scoop.it – lean manufacturing

There is something strange taking place in Bidadi, near Bangalore. Well-dressed young men in some kind of corporate uniform seem to be walking in single file in a marked side-lane that wends its way around a well-groomed, green campus.
Via www.business-standard.com

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By Michel Baudin • Press clippings • 0 • Tags: Lean manufacturing, Toyota, Toyota Production System, TPS, Training

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