Oct 26 2012
Should Hospitals Eliminate Waiting Rooms?
See on Scoop.it – lean manufacturing
A PBS news story about how a visit to Toyota in Japan 10 years ago shamed Virginia Mason Medical Center in Seattle into eliminating waiting room. It does not give details on how they actually did it. We can only hope that they actually eliminated waiting itself…
See on www.pbs.org

Oct 27 2012
Learning from a consultant versus getting certified
In the Lean Six Sigma Worldwide discussion group on LinkedIn, Fong Lee Ho asked the following question:
To which I answered as follows:
Certification will do none of that. You should only pursue certification if you are looking for a job and need it as a resume enhancer.
More more details on the value of certification, see Certification Shmertification!
For a review of the Lean body of knowledge and five leading certification programs, see The Lean Body of Knowledge.
Share this:
Like this:
By Michel Baudin • Management 5 • Tags: Consultant, Lean Body of Knowledge, Lean BOK, Sensei