Nov 8 2012
Metrics — Companies focus on what is easy to measure
See on Scoop.it – lean manufacturing
in a recent Forrester report, analyst Craig Le Clair, argues that much of the information companies collect is just noise. “We often focus on what’s easiest to measure,” he writes, “not what’s most important.”
See on www.processexcellencenetwork.com
November 9, 2012 @ 11:40 am
I love that line about measuring what is easier, not necessarily most important. That’s what we’ve tried to do at PressTrends – http://www.presstrends.me – but is still tricky to really get people to a place where they’re focused on the right metrics.