5S: It’s not About What is Done but Who Does It

In yet another discussion of 5S in the TPS Principles and Practice discussion group on LinkedIn, Ryan Ripley asked about the real meaning of the 3rd S, “shine.”  As several contributors pointed out, the 3rd S in 5S is Seiso, which translates to Clean, not Shine. As discussed in an earlier post, translating the 5Ss by five English words that begin with S is a misguided effort that results in systematic mistranslations.

For the first 4Ss, an earlier, imperfect but more accurate translation that I heard in the UK was R.I.C.K., which stood for:

  1. Remove — take all the items that are not routinely needed out of the work space.”
  2. Identify — assign and label locations for all routinely needed items.
  3. Clean — clean the equipment and the floors.
  4. Keep clean — enforce the daily discipline of doing 1 through 3.

I would add Second-Nature for the 5th S, because it means practicing the first four until they are assimilated to the point that enforcement is no longer necessary. This makes the acronym R.I.C.K.S. The translation as Sort, Straighten, Shine, Standardize, and Sustain is not remotely accurate and should be abandoned rather than plumbed for intellectual depth.

What is essential about the 3rd S, “Cleaning” is not what the task is but who does it. A janitor will wipe the oil off the floor and that’s it, the job is done. If the operator does the cleaning, then the hand guides the eyes and draws attention to details like frayed cables, broken dials, or puddles that weren’t there before. It works as an early warning system, and a stepping stone towards autonomous maintenance.

A challenge in organizing for operators to do this is that it is not direct production work. Much of what we do in designing operator jobs is making sure that they are relieved of all tasks that do not directly move the product towards completion. That is why, for example, assemblers should not have to unpack parts but instead should have parts unpacked by others and presented to them within arm’s reach, oriented for ease of assembly.

In the same logic, you might imagine that it makes sense to have others pick up after the operators, putting each tool back where it belongs and cleaning the work space. I remember a production manager in a car plant responding to the idea of setting aside the last 5 minutes of each shift to 5S by saying “that would cost us three cars.”

In reality, of course, I never heard of production performance going down as a result of doing 5S, but it is not a priori obvious.

4 comments on “5S: It’s not About What is Done but Who Does It

  1. Great article that talks about the real power of the process and intended actions regarding 5S. Lean and its relevant processes should be equally about who it matters to as well as what is done.

  2. Based on experience, I interpret the “3rd S, Shine” as Clean-to-Check.

    This does not mean everything is made shiny (although that’s nice) but more importantly means equipment, material the work-area and documentation is checked to ensure it is fit to use and without defects that may impact safety, product safety, the environment, product quality or unforeseen cost.

    Any problems of this nature that cannot be immediately be fixed should be red-tagged and logged for subsequent fixing and follow-up. If the defect is serious (outside acceptable standards) then more expert advice must be sought before the material, equipment, work area or documentation is used.

    I agree that with cleaning “the hand guides the eyes and draws attention to details like frayed cables, broken dials, or puddles that weren’t there before”. Cleaning is the most fundamental way to check that material, equipment, the work-area etc. are fit to use and the first level of maintenance.

    Who does the cleaning may depend on individual circumstances but ideally it should be the operator and ideally it is done, if safe to do so, without interrupting production. The important point is that it responsibility for each Clean-to-Check task and the standards to be checked for understood and preferably as visual as possible.

  3. Pingback: Questions from Croatia about 5S | Michel Baudin's Blog

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