May 8 2020
“My fourth source of fun has been the disclosure of intellectual con men—for example, propagators of TQM, benchmarking, downsizing, process reengineering, and scenario planning. Managers are incurably susceptible to panacea peddlers. They are rooted in the belief that there are simple, if not simple-minded, solutions to even the most complex of problems. And they do not learn from bad experiences. Managers fail to diagnose the failures of the fads they adopt; they do not understand them…. Those at the top feel obliged to pretend to omniscience, and therefore refuse to learn anything new even if the cost of doing so is success.”
Source: Systems Thinker, June-July, 1999
Michel Baudin‘s comments:
“Lean” is not in the list of panaceas. Before finding solace in this omission, however, we need to consider the vintage of the article. It’s from 1999, when flip phones were cool. Writing today, the author might have included Lean, Six Sigma, Lean Six Sigma, TOC, Agile, and, on the other hand, omitted dead horses that have long been buried.
While the “belief that there are simple, if not simple-minded, solutions to even the most complex of problems” is certainly mistaken, the approaches peddled as panaceas sometimes contain nuggets of wisdom applicable to specific problems. The mistake is to go global cosmic and promote them outside their range of applicability. My own comparative analysis is from 2013, and would also need an update to include the more recent panaceas.
Reading the whole of Ackoff’s article, I had no issue with most of his points but a few stood out, about which I had a few comments. Russell Ackoff, unfortunately, died in 2009 and won’t be able to reply.