Kaizen and Improvements That Last

One reader recently asked the Gemba Coach “Our teams have good results with kaizen, but nothing seems to stick for long – any advice?” This begs the question of what you call “good results that don’t stick.” Successfully completing a Kaizen project means reducing a new work method to daily practice. A compelling demo in a management presentation is not the end. Claiming good results on this basis is like declaring victory after running a quarter of the race. By definition, if it doesn’t stick, it’s not a good result! If it happens systematically, then your whole Kaizen activity is a failure. 

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