Productivity and Technology

Journalist Charles Duhigg has a new book out on the subject of productivity and was being interviewed about it on NPR. I heard him express as a general principle that new technology never increases productivity when first implemented because organizations and individuals use it as a new way of doing exactly what they were doing before. Over time, productivity does increases as users discover new tasks or methods that the technology enables but were beyond the imagination of its early adopters.

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