The fallacy of maturity assessments | Chris Hohmann

“Maturity assessments are a kind of qualitative audit during which the current ‘maturity’ of an organization is compared to a maturity reference model and ranked accordingly to its score.[…] The maturity assessment is usually quite simple: a questionnaire guides the assessment, each maturity level being characterized by a set of requirements. It is close to an audit.

The outcome of such an assessment is usually a graphic summary displaying the maturity profile or a radar chart, comments about the weak points / poor scores and maybe some recommendation for improvement. […]

Maturity assessments are not a bad thing per se, but their practicality and simplicity are often misused to assess more than just maturity (or awareness). This is most often misleading because of the false underlying assumptions and promoting wrong behaviors and practices.”

Sourced through Chris Hohmann’s blog

Michel Baudin‘s comments:

I agree with Chris’s analysis, but my conclusions are blunter. Scoring an organization in terms of compliance with a set of practices is like judging a chess player by the number of pawns moved per game. It’s doable but irrelevant, and a distraction from the real work of improvement. The record of this approach is that you have organizations scoring top marks on every axis while going bankrupt and low scoring organizations that prosper.

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