” […] I can remember the day I shut down a major GE manufacturing plant like it was yesterday. The year was 1988 and I was working as a process engineer on the shop floor of building 5 in Appliance Park where we made refrigerators. […]”
The two stories in this article — about refrigerator assembly and a heating process — have the ring of truth. I have had similar experiences, both positive and negative
Both stories are morality tales and I don’t want to spoil them for you, so I won’t go into specifics. Read past the business-speak of “paradigms” and “significant changes, ” go straight to the stories, and draw your own conclusions as to their lessons on management.
Dyer’s own conclusions that follow, and his recommendations of tools like FMEA or DMAIC, are too specific for my taste. I understand he is explaining his approach, but it is beyond what is directly supported by the stories.