“Done well, the Lean quality improvement philosophy can transform a healthcare organization when it comes to safety, quality, patient satisfaction and overall efficiency. So why aren’t healthcare leaders including employee engagement in the Lean mix? Here are three reasons you should.
1. Employee engagement needs to be on your radar screen daily.
Now more than ever, employee engagement is a game changer in healthcare. Every commitment we’re making to patients, our communities, the board, etc. depends on having engaged employees to deliver the services we are promising; therefore, engagement needs to be a recurring thought — not an afterthought…”
Makes you wonder what kind of “Lean effort” is not based on employee engagement from the start…